Senior Consultant – Atlassian IT & Jira Service Management – ITSM/JSM (m/f/d)

Consulting our customers in the strategic orientation and further development of their IT service management with Jira Service Management Planning and implementation of JSM introductions Planning and control of complex migrations from ServiceNow or other ITSM systems to Jira Service Management Integration of Jira Service Management into existing system landscapes and development of needs-based extensions based on Atlassian Forge and AI-based development tools Takeover of technical project management and coordination with departments, IT managers and technical implementation teams Supporting organisational introduction through training, knowledge transfer and support in building sustainable operating processes Presales support through request workshops, solution presentations and product demonstrations as well as participation in offers and cost estimates for ITSM and JSM projects Technical training and further development of colleagues through internal training, mentoring and joint implementation of customer projects in the field of ITSM and Jira Service Management

Successfully completed studies of computer science, business informatics or a comparable qualification as well as at least five years of professional experience in the IT field Found practical experience in the Atlassian ecosystem, especially with Jira Service Management (JSM) and Jira Detectable experience in the design, introduction and development of IT service management solutions (ITSM) based on Jira Service Management and a thorough understanding of appropriate processes Ideally experience in the migration of service management solutions, for example from ServiceNow or other established ITSM tools, in larger enterprise environments with more than 300 agents Experience in the development and implementation of individual solutions with Atlassian Forge is advantageous Analytical and structured operation combined with a pronounced customer and service orientation Good communication skills with very good German (level C1 or higher) and English skills (level B2 or higher)

Flexibility: Our teams decide which division between mobile work and local presence is appropriate depending on the area of responsibility. We also offer flexible working hours and 30 holiday days. Corporate Benefits: You have the opportunity to use monthly changing, attractive employee discounts. Precautions for the future: Benefit from an occupational pension scheme with employer grant. Training: We support your personal and professional development with a diverse range of training courses – from internal training through experienced colleagues to external training. Individual start: A comprehensive onboarding event allows you to get the ideal start. Culture & cooperation: We live a corporate culture with open doors and an appreciation atmosphere in which your own initiative and your commitment are supported. Modern equipment: You will get a smartphone and notebook with operating system by choice. As an owner-guided, independent system house, with passion, soil adhesion and high service quality, we accompany our customers from planning to operation. We stand as a partner for future-proof IT solutions across Germany and place particular emphasis on personal exchange.

For more information, please visit our career page: www.sva.de/de/karriere