Technical Customer Support Employee (m/f/d)

Welcome to Energieversum. Since 2010, we have been actively shaping the energy transition with photovoltaics, electricity storage, e-mobility and with heat pumps since 2025. As part of the EnBW Group, we stand for integrated energy solutions at the fixed price: technologically leading, economically sophisticated and with long-term investment protection. Around 150 employees and 250 trade representatives work nationwide to make households more sustainable. Today we are one of the largest solar operators in Europe – and continue to grow. The combination of state-of-the-art technology and dedicated people makes us one of the most exciting players on the market. In the case of energy consumption, you not only shape support processes – you ensure that our customers use their photovoltaic systems reliably and thus actively contribute to the energy transition. If you love technology, like to solve problems and really want to move something in the team, you are right here.

Processing of technical support enquiries from our stock runners:with the aim of faster and sustainable solutions Analysis of faults, error messages and plant behavior – remote and structured Independent implementation of diagnostics and development of practical solutions Close cooperation with technical, service and specialist departments in complex cases Explanation of technical facts – both by telephone and in writing Clean documentation of all solutions in the ticket system Active co-design and optimization of support processes through own ideas Care and development of the knowledge database and the FAQs

Completed electrotechnical training (e.g., electronic:in), ideally with experience in the installation or maintenance of photovoltaic systems. As an alternative, practical experience as a service technician:in or cooperation in technical or commercial interior services (e.g. complaint management, technical documentation, processing of service tickets). Experience in IT support or a strong technical interest with high level of learning are also welcome. Ability to quickly analyze and understand technical problems for customers. Communication strength, team spirit and solution-oriented mindset. High level of responsibility and initiative. Safe handling of MS-Windows, MS-Office and digital ticket systems. Friendly, customer-oriented appearance, even in complex technical situations.

Why energy? A company is only as strong as its team. With us count cohesion, joy in work, mutual motivation and common goals. Those who work here actively shape the energy transition and experience projects with real meaning. This is what awaits you with us: An exciting role in the technical customer support of an innovative PV company. We invest in your know-how and future. Regular festivals & events – successes are celebrated together. Space for your own ideas – creativity is explicitly desired. Team spirit pure – mutual support and motivation are of course. Values such as respect, openness and flat hierarchies that are truly lived in everyday life. .