BioKryo GmbH | Germany | 6xxx Saarbrücken | Permanent position | Full time | Published since: 09.02.2026 on stepstone.de
Customer Service Employee (m/f/d)
BioKryo GmbH is a successful company in the field of cryo technology. As a spin-off of the Fraunhofer-IBMT, we have more than 15 years of experience in the safe storage of valuable biological samples. We work with customers from the pharmaceutical industry, biotechnological research as well as clinics and medical facilities, moving in a highly regulated, responsible GMP, GDP and AMG environment. For these partners we ensure highest quality and safety standards along the entire process chain. As a company of the Air Liquide Group, we combine the agility of a specialized company with the stability, quality standards and international orientation of a global market leader in gases for industry and health. In addition, we maintain an existing private customer area in reproductive medicine (storage of germ cells). This field of activity therefore requires not only technical precision, care and professionalism, but also clarity, empathy and sense of responsibility. After a successful start-up phase, we are in a new growth phase and build our team specifically.
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Your tasks • Your profile • What we offer
You are the first contact point for our national and international customers and address requests in German and English – by phone and in writing You coordinate transport and logistics processes in cooperation with forwarders and find quick and pragmatic solutions for deviations or problems You process contracts as well as input and output calculations and work structured with our ERP and CRM systems You support the smooth operation of the site, including reception activities, as well as the acceptance of the goods and inspection of the outer packaging in terms of quality and integrity You work closely in the team and with adjacent departments to ensure smooth processes
Completed commercial training, ideally with experience in import/export or in logistics processes Experience in customer support and a pronounced understanding of service A high level of empathy and communication skills, especially in dealing with sensitive concerns of private customers A structured, reliable operation and a hands-on mentality Experience in handling ERP and CRM systems Basic technical understanding and interest in biotechnological topics Very good knowledge of German and English in word and writing Personal stability, self-reflection and the ability to remain calm, clear and professional even in emotionally demanding situations
A valuable, team-oriented working environment with clear communication A responsible activity in a forward-looking company Design space and short decision paths The opportunity to actively participate in a growing team Group stability combined with a specialized, manageable team
Location
 | BioKryo GmbH | |
| 66117 Saarbrücken | ||
| Germany |
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