swb Vertrieb Bremen GmbH | Germany | 28xxx Bremen | Permanent position | Full time / Home office | Published since: 26.05.2026 on stepstone.de
Team Leader Service Housing Management (m/f/d)
Make suitable solutions from offers. At swb Vertrieb Bremen GmbH we bundle all supply solutions from swb and provide our customers with private households as well as business and industry: electricity, natural gas, drinking water, heat and telecommunications. As a link between attractive offers and individual customer needs, you will find the right supply solution with commitment and expertise. With us you make the difference.
Reference number 50202612 At the closest possible time, we are looking for a full-time and unlimited manager in the area of sales private and commercial customers of swb Vertrieb Bremen GmbH. The housing industry is a special customer area that carries characteristics of the private customer and of the business customer environment. swb bundles all service activities of this customer segment in this new service unit. offer service for the housing industry from a single source. We're doing this. At swb. .
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Your tasks • Your profile • What we offer
You lead and develop a team of currently 13 employees Together, you manage the business processes for customers from the housing industry. As a manager, you will ensure optimal and customer-oriented processes and processes and realize automation potentials - also with AI support You are a contact person and face for this customer segment and work closely with KeyAccount Management As part of a reorganization, you are responsible for the change management and the development of a trusted team culture You are responsible for building a self-service portal You develop the strategy of your area of responsibility by incorporating the strategy of your entire area and ensuring that this implementation and implementation is implemented Communication measures and channels are also developed by you in coordination with your relevant interfaces Finally, you tax external partners and service providers as well as the conceptual further development of IT systems in coordination with the relevant departments
You have completed your studies, for example in the field of economics and several years of professional experience in customer service In addition, you already have first leadership experience You are routined in dealing with MS Office products and with SAP CX (e.g. SSC) You describe a high service and service orientation as well as the ability to identify relationships and develop processes and structures in a targeted manner Your profile is rounded off with empathy, communication and presentation strength
30 days holiday and special holidays Occupational retirement pensions Flexible working models and mobile work Operational health management with offers such as E-GYM Wellpass and PowerFit platform E-Bike leasing and job ticket for environmentally friendly mobility Collaborative, motivating environment with great know-how Self-responsible work with design space Childcare offers such as close-to-use kita and child holiday care Vodafone benefits and other exclusive cooperation offers Holiday support “Camping with swb” on Fehmarn or on Lake Alfsee Free parking and good transport
Location
 | swb Vertrieb Bremen GmbH | |
| 28215 Bremen | ||
| Germany |
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