Team Leader Customer Service MEP (m/f/d)

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.hapeko.de) is represented throughout Germany with more than 20 locations.

For our customers, a successful and regionally strongly anchored company of Haustechnik/TGA, we are looking for an experienced team leader (m/w/d) for customer service. The company is part of a stable, medium-sized group with around 170 employees and stands for a pronounced “We-Family” feeling, modern structures and a high employee orientation.

The position is searched for in the course of a post-occupation scheme for Hamburg and Schwerin.

Management and organization of the customer service Creation of offers and supplements Ensuring the professional handling of service orders, maintenance and repairs Application planning and professional management of customer service providers Date control and monitoring of the timely order processing Processing of complaints and coordination of deficiencies Accounting of maintenance contracts and services Evaluation of key figures and introduction of appropriate measures Close coordination with operating management, customers, suppliers and external partners

Successfully completed technical training, ideally complemented by a further education to the technician or master, as well as several years of professional experience in customer service or service First leadership experience and the ability to develop a team professionally and humanly Embossed empathy, communication strength and enforcement Structured, independent and result-oriented working methods High flexibility, ready-to-use and pleasure in varied tasks driving licence class B Sovereign occurrence in dealing with customers, internal teams, contractual partners and external service providers

Remuneration up to €70,000, depending on the qualification Continuous setting in a stable, growth-oriented group of companies Cars for private use according to 1% 30 days holiday to your rest Monthly restaurant vouchers and individual free budget Additional occupational health insurance and pension provision Modern technical equipment Possibility of home office by arrangement Very collegial, esteeming corporate culture with strong cohesion (“We-Family”)