User Researcher (m/f/d)

Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes Design and conduct qualitative and quantitative research tailored to product goals and user flows Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including recruiting, ensuring compliance, consent, and representative user samples Synthesis findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks Act as a strategic partner for Product and Design, not only as a research executor

At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus Expertise in designing and conducting qualitative and studies quantitative and translating insights into actionable product and business decisions Strong skills in recruiting, research operations, and user research tools to drive scalable, efficient research campaigns Ability to synthesize complex data into clear, eviden-ce-based recommendations and findings to various stakeholders Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments Fluent in English and German with French or Italian as a plus

Flexible working hours: The optimal compatibility of family, career and is a matter of course for us. Shopping Card: The Ticket Plus City Card is topped up with €50 per month for all employees. Mobile working: Whether working from home or on site in a team, flexibility is very important to us. .