Creditplus Bank AG | Germany | 70xxx Stuttgart | Permanent position | Full time / Home office | Published since: 14.04.2026 on stepstone.de
(Senior) Card Operations Manager (m/f/d)
We make wishes feasible – our mission is to enrich the life of our customers and to realize dreams with our financial services. We do not understand ourselves as a typical bank, but as a living community of designers: those who are not afraid of going new ways. We are all committed to topics such as sustainability and digitalization – whether in our headquarters in Stuttgart, our location in Offenbach or throughout Germany in our 21 branches. At Creditplus we think more, because we benefit from synergies with our (inter)national sister units and business units under the umbrella of the Crédit Agricole. You see, yet we like it familiary: With appreciation and team spirit, we work hand in hand for the innovation of financial services. And celebrate together the great and small successes. Bye-one day of work. Hello. As part of the expansion of our product portfolio, we are looking for a full-time Card Operations Manager (m/w/d) for our Operations division in Stuttgart at the next possible time. .
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Your tasks • Your profile • What we offer
Responsibility for the stable and efficient operation of card processes across the entire card lifecycle – from issuing to transaction processing to blocking, replacement cards and terminations Professional control and monitoring of external service providers (e.g. Card Processor, BPO Partner, Card Provider) incl. SLA management, quality control and escalation Central operating response for card keys (Visa / Mastercard) incl. Scheme changes, tests and operational implementation Responsibility for Disputes, Chargebacks and Escalations as Level 3 instances as well as ensuring regular decision-making Control of operational cooperation with the Card Processor, including Clearing, Settlement, Reconciliations and Incident Management Monitoring of transaction flows and controlling incident and problem management incl. Root-Cause Analysis with IT and service providers Ensuring audit readiness, documentation and effective control mechanisms in the map environment
Completed studies in the field of economics or completed bank training in combination with further training (e.g. banking business operator) Multiannual professional experience in the card operation environment at a bank, a card tissuer, card processor or payment service provider In-depth knowledge of card processes and systems (visas and/or mastercard), in particular in the areas of disputes, batchbacks and schemes Experience in controlling external service providers in an outsourced operating model (BPO / Processor Oversight) Expressed operational control and quality understanding as well as experience with audit-proof documentation Structured, independent functioning and high sovereignty in incident and crisis situations Impressed communication strength and safe occurrence compared to internal interfaces and external partners Very good knowledge of German and English in word and writing
30 days holiday and not to forget: the additional two bank holidays on the 24th and 31st December Attractive salary package: 13 salaries, annual bonus, cash benefits Spatial flexibility: up to 60% mobile work and work Grant for the Deutschlandticket Early bird or night owl? Flexible working hours with attractive sliding time model Our social and green commitment in everyday life manifests itself in our work on numerous valuable ESG and CSR projects for better living together in the environment and society Work & Life: with our partner voiio (Employee Assistance Program) we support you in professional and private life. From everyday questions to emergency help - here you will find everything from coaching, mediation, live events and many more great offers Whether soft skills or professional know-how: we are investing with you in your development with trainings, conferences, LinkedIn learning and much more Health: our employees are important to us - that is why we support their physical and mental health with various health services such as preventive and health care Before work, in the break or after evening: Train for free at the gym on our premises For our We: Enjoy summer holidays, Christmas holidays and team events Attractive employee benefits: Healthy staff support in the office, free water, coffee & tea, vitaminkick: regular fruit and vegetable basket, bicycle leasing, employees advertise employees, corporate benefits, employee loan Occupational pension and participation in shares at special rates
Location
 | Creditplus Bank AG | |
| 70178 Stuttgart | ||
| Germany |
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