Customer service medical technology (m/f/d)

Dexcom Corporation (NASDAQ: DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began to change as a small company with a great dream: the way diabetes is treated forever. To provide information and insights that lead to better health outcomes. Today, 25 years later, we have shaped an entire industry – and we are just beginning. We extend our vision beyond diabetes to empower people to take their own health. This means: personalized, implementable insights aimed at solving important health challenges. Our goal remains to improve human health. We are driven by thousands of ambitious, passionate people around the world who, like fighters, struggle to win the confidence of our customers – by listening, integrity, great visions and reliability. We have already changed millions of lives – and are ready to change millions of more. Our vision of the future is to become a leading company in the field of health technology for consumers, while we continue to develop solutions to serious health problems. We will achieve this goal by continuously reinventing unique experiences with biosensor technology. Even though we are far from our beginnings as a small company – our dreams are bigger than ever. The chance to improve health worldwide is ahead of us. Dexcom Deutschland GmbH is looking for a full-time: Senior Consultant (m/w/d) - Mainz You process all incoming customer requests by phone, e-mail and chat and thus ensure the optimal medical care of the customers of Dexcom Germany. You are also responsible for maintaining internal processes in cooperation with the other departments and here as an important interface and source of information and exchange.

You will find solutions for the concerns of our customers and also report proactively so that no questions can arise. In your way of communicating with customers, you create a first-class customer experience and make customers a fan. This full-time office (unlimited) is a flexible position that provides for a presence of three days per week in the office and two days home office.

You will process all customer requests by phone, email and chat in the appropriate framework of your defined skills. You can find solutions for the customer's concerns and talk to relevant people if necessary. You process the customer's inquiries from the beginning to the end and make sure that the request is completely resolved. For example, Cost proposals for the health insurance companies, activates deliveries or supports them in the event of rejection. With proactive care calls, you enthuse our customers from the first-rate customer service at Dexcom and register with them before any questions can arise.

Very good German knowledge [flowing, written and oral]. English is also an advantage At least 1-2 years of experience in customer care High communicative skills to inspire customers with the characteristics and to deescalate in difficult cases General IT skills [MS-Office] Requirements for experience and training: As a rule, at least 2 to 4 years of relevant professional experience and a diploma/certificate or equivalent qualification are required.

A place in the first row for the use of life-changing CGM technology. Attractive benefits and benefits Growth opportunities at global level Access to career development through internal continuing training programs and/or taking over external training costs in accordance with the personal development plan An exciting and innovative, industry-leading company dedicated to its employees, customers and the community we support. Flex/hybrid workstation:

Your primary workplace will be your Dexcom location, but you can work part of the week at home office. You need to stay in pendulum distance to your Dexcom location (usually within an hour drive). .