Internship Strategic Project Management | Customer Experience AfterSales (m/f/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. Are you passionate about strategic projects that have real impact on customer experience? Then we will be part of our team in customer experience management in the aftersales – where we will make the satisfaction of our customers sustainable after the purchase. As a strategic project manager, we develop concepts together with various disciplines, optimize end-to-end processes along the aftersales customer journey and drive forward the further development of digital service experiences. We work on interfaces between customer experience, logistics operations, service innovation, technology and top management – always with the aim of measurably improving customer needs and shaping our service processes to the future. Our area is characterized by a dynamic environment, a high degree of design space and an open, value-adding team culture. You work in an environment that promotes your own initiative, transfers responsibility and develops you in a targeted way. Many speak of “Homeoffice” – we of “hybrid or mobile work”: You can work remotely up to 50% of your monthly working hours. Our teams, together with their leadership, decide how to balance out local time and mobile work.

You can work on strategic projects around customer experience and aftersales – from the optimization of digital self-service journeys to the improvement of logistic touchpoints to the transformation of service processes. You support the analysis and optimization of complex end-to-end processes along the customer journey in the aftersales and develop action recommendations for management decisions. You perform data analysis, model business cases or prepare decision templates for (top) management. You take early responsibility for your own project modules and work closely with our interfaces in product management, operations, logistics, technology and customer service and contribute to the sustainable improvement of your customer experience. You will gain practical insights into how customer experience is measurable, operationalized and converted into scalable aftersales processes. You're not sure if the internship suits you? – Then please contact Katja Narjes (katja.narjes@otto.de) from the team.

Must-have: You are a registered student*in in the Bachelor (min. 5th semester), Master or in the Gap-Year between Bachelor and Master – with clearly recognizable good degree programs. You have already gained first practical experience in project management, in the customer experience environment or in consulting, ideally (but not necessarily) with reference to digital business processes. You work structured, analytical, and you are delighted to capture complex topics quickly and have a strong interest in digital customer journeys and current developments in e-commerce. You are strong in communication and are happy to work in interdisciplinary teams. Of course, you use AI tools for tasks and processes in your field. You can support us from June 2026 for at least 6 months. Your language level: German C1 (skilled language use) and English B1 ( advanced language use). Nice-to-have: Very good knowledge in MS Office, especially PowerPoint and Excel. First experience in the analysis of customer data or process characteristics. You can also be available for longer than 6 months? We have the opportunity to complete the internship for 9 months, as required and in consultation with the team. Please contact us!

Professional & personal development Further training courses such as OTTO Academy, Digital Learning Platforms (including Master Plan), Mentoring, Hospitations, Open Feedback Culture, Vocational Orientation Formats, Collaboration in Final Works, Fixed Personnel and Direct Persons in HR Culture and cooperation Students@OTTO Community & Networks, Coworking & Social Spaces, Leadership at eye level, flat hierarchies, independent & independent work, regular employee surveys, Leading Principles, free hot drinks and diverse – also vegan – food offer Remuneration & supplementary benefits Attractive remuneration (1300 € - 2266€), 15% personal discount (on OTTO articles as well as numerous Benefits & employee offers (e.g. events, travels), 30 holiday days p. a., basic technical equipment Students@OTTO Onboarding One-week onboarding program for students consisting of: Welcome Session, Pulse Lectures, Get-Together & Board Stalk Work-life balance Hybrid working model with up to 50% remote work per month, flexible working hours (running time), 37.5h week Health and well-being Mindfulness and stress management courses, occupational health & psychosocial advice Mobility Germany ticket, free parking, e-store columns, StadtRAD stations & many Benefits more! You still have open questions? Then please contact us by e-mail to registruiting@otto.de. We'll write you back as soon as possible. Here you can find further tips about your online application. .