Team Leader for the Command Center (f/m/d)

BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course. Your tasksYou accompany your team as an agile leadership and promote their talents, among others by strengthening-oriented deploymentsYou are responsible for managing and managing dialer telephony, call routing and central escalation managementYou take over and manage exciting projects and improve workflows through process optimizationYou have an interface function between management, specialist areas and international IT Your profileYou have been able to gather several years of experience in the leadership role and manage to manage a team especially in crisis situations.You have excellent analytical skills, very good project management skills and can quickly think into complex situations and topics. You love changing challenges and have high communication skillsYou master the English and German language, have a safe appearance and have a calm handling in hectic situations We offer you a flexible hybrid model that takes into account both the advantages of home office and on-site work.We offer you an attractive salary, supplemented with success-related supplements. And to this end, a fully-funded pension provision for a calmed look into the futureYou benefit from numerous additional benefitsA secure workplace in a company where you are valuedSpanish networking opportunities within the groupA wide range of learning and digital trainingA work environment where team spirit and collegiateity are raisedA centrally located location directly at Duisburg Main Station