Front Office Manager (m/f/d)

Management and organisation of the reception team including service planning, training and motivation of employees. Ensure professional check-in and check-out according to Marriott standards. Daily work with the OPERA hotel management system to manage reservations, bills and guest data. Care for international guests and professional complaint management – very good English knowledge of advantage. Monitoring and increasing guest satisfaction (GSS Scores) through targeted measures. Close cooperation with housekeeping, technology, R&B and sales to optimize the guest experience. Control of cash management, daily accounts and compliance with internal financial policies. Creation and analysis of reports such as occupancy, ADR and RevPAR in cooperation with the Directorate. Ensuring compliance with Marriott brand standards and regular training of the team. Responsibility for the implementation and control of safety, hygiene and data protection policies.

Complete training in hotel or comparable qualification in hospitality management. Multiannual professional experience in the front office, preferably with leadership experience. Very good knowledge of OPERA (PMS) and other popular hotel software. Current knowledge of German and English in word and writing. Excellent guest orientation and high service awareness. Strong leadership and team skills, with the ability to motivate and develop employees. High resilience and flexibility, even in stressful situations. Very good organizational design and detail accuracy. Sovereign and professional appearance, especially in dealing with international guests. Ready for shift and weekend work and continuous training.

We have a new opportunity every day – in a team that works together like a family. Experience a great working environment in a service-oriented team that works hand in hand to create the best vibe. Here team work is not an empty flea – it is our superpower! Look forward to an indefinite contract, plus holiday and Christmas money, because we appreciate your passion and commitment. You will take responsibility with us and get the freedom to shine with your own ideas and to make things your way. There are no limits in the Courtyard by Marriott Magdeburg, except for those you set yourself. And as part of Courtyard by Marriott, an international hotel brand, you can benefit from exclusive discounts for hotel accommodation and much more. .