SIGNAL IDUNA Gruppe | Germany | 22xxx, 21xxx, 20xxx, 44xxx Hamburg, Dortmund | Permanent position | Full time / Home office | Published since: 27.02.2026 on stepstone.de
(Senior) Manager Contact Center Platform (m/f/d)
We change the insurance world and look for you to help shape the future. As one of the largest German insurers and financial service providers with headquarters in Hamburg and Dortmund, we have fundamentally transformed ourselves in recent years. Our modern and agile working world, in which we work in a centered manner, is characterized by openness and courage. We attach great importance to mutual appreciation and trust. We welcome diversity in all its facets and believe that different perspectives and experiences are crucial for innovation. Become part of our team, introduce your ideas and change the now with us. Do you want to revolutionize the future of SIGNAL IDUNA's telephone service from scratch? Then you're right with us! We are looking for a passionate/n (Senior) manager:in, who starts the next stage of digital customer interaction with us. You are trying to implement sustainable and efficient solutions that our customers: inspire them equally? As a pioneer: with your expertise, you'll sleep the bridge between business and IT and lead our Contact Center platform to the future. .
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Your tasks • Your profile • What we offer
Your mission: Revolutionize the customer journey Be the engine of innovation: you design and guide the construction of our AI-based contact center solution and actively drive the automation in customer communication and thus push the positive customer experience. Design the AI future: You translate complex requirements into transparent user stories for our Conversational AI solutions (e.g. chatbots, voicebots) and make sure that we exceed our ambitious goals. Examine the control: You define project goals, set out detailed project plans, manage budgeting and personnel planning and end the implementation. You guide and motivate an interdisciplinary, agile team. Be one step ahead of the market: With your market expertise, you identify the latest trends and technologies. You analyze their potential and decide how to use it profitably for us. Optimize with a wide view: You are responsible for the services in our customer channel and make sure that the implemented solution not only meets our quality standards, but also bring operational efficiency and unwind a “wow” to the customer.
you have a completed study of (economic) informatics, BWL or a comparable qualification and contributes well-founded professional experience in IT project management at the interface between business and IT, presented in the field of voice. possesses sound knowledge: You have already gained deep experience in the implementation of Voice/Chat, Conversational AI and Contact Center technologies. Ideally, you bring about demonstrable successes in implementing AI projects. have agility in the blood: you think and work agile. The creation of User Stories is a matter of course for you. Certifications in agile or classic project management methods (e.g. Scrum, PRINCE2, PMP) are a plus. are an analytical visionary with team spirit: You combine a strong IT confession with distinct conceptual skills. As a high- communications bridge builder, you can easily move between departments and IT. has motivation that is contagious: you convince by high commitment, innovative spirit and the will to really move something. Negotiating English skills complete your profile.
you benefit from a contract with a 38-hour week you can improve your ecological footprint by e-bike leasing benefit from flexible working hours and can work at least 2 days a week at home or mobile you can lie in the sun for 30 days a year or walk through the mountains. become part of a dynamic and highly motivated team and actively shape the future of SIGNAL IDUNA
Location
 | SIGNAL IDUNA Gruppe | |
| Hamburg, Dortmund | ||
| Germany |
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