IT Support (m/w/d) - Hybrid

Оccupation: Software developer

IT Support (m/w/d) - GermanTechJobs Talents is looking for support specialists! Yield: [for phone number see the original ad] EUR per year. Used technologies:Hardware, Support, Windows. Requirements and your profile: • Complete IT training or multi-year IT experience • Good knowledge of PC hardware, ticket and remote tools as well as network technology • Safe handling of Microsoft Windows operating systems and Microsoft Office • Good knowledge of German (C2 level) • Embossed service orientation and fun to learn new products and services. Your responsibilities: • Conduct customers by phone or online via the software and answer any question • Recording and processing of customer requirements with maintenance contract • Documentation of all steps in the ticket system • Close cooperation with other departments involved • Testing and documentation of errors and developments. Category: Support Address: Heiersmauer 45, Bielefeld, Germany. Content: [for phone number see the original ad] EUR per year. GermanTechJobs Talents - About us: The company is active in the development of software for occupational medicine and occupational safety. The headquarters are located in Paderborn, Germany, with 25 employees in the headquarters. The company has existed for over 30 years.

Vision and Mission

• Focus on software solutions for health and safety at work
• Objective: Extension of the customer base of the platform from 40 to 300

Corporate culture

• Team (between mid 20 and early 40)
• Healthy error culture and flat hierarchies
• Strong focus on team values and technological innovation

Working environment

• Flexible working days with a mandatory monthly meeting
• Choice between office work and remote work
• Modern office rooms in Paderborn (max. two persons per room)
• Supported hardware adaptation (mainly Windows systems)

Employer Benefits

• Flexible working hours with home office options
• Continuous learning offers on products and services
• Modern office equipment and software tools
• High planning flexibility and family friendliness
• Mobility grant (parking, e-bike or train pass)
• Grants for lunch, training and parental leave
• Regular office and team activities

Key technologies

• Operating systems: Windows
• Software: Microsoft Office, various IT support tools
• Networks: Basic knowledge of network technology and remote access

The role has a direct impact on customer satisfaction and company success, as effective support and efficient problem solving improve the use of software products.

Location policy

• Hybrid model: 3 days in the office, 2 days Homeoffice
• Residence required near Paderborn

• €40,000 to €45,000 per year (depending on qualification and experience)

1. First interview with the HR department (Soft Skills, Basic competencies) Two. Technical interview with the IT management
2. Final decision based on discussions and team integration

= Team structure

• IT team with 6 people
• Direct line to CEO

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• Permanent contract with six months trial period
• 40 hours per week
• 28 days per year

  Joblocations:

33098 Paderborn, Heiersmauer 45 NORDRHEIN_WESTFALEN, GERMANY