Amano Hotels München | Germany | 81xxx, 80xxx München | Permanent position | Full time | Published since: 14.08.2026 on stepstone.de
AMANO Host / Guest Relation Agent - on night duty (m/f/d)
Founded in 2009, AMANO Group stands for modern, urban hotel design and exceptional guest experiences. Today, the portfolio includes twelve hotels in metropolises such as Berlin, Leipzig, Düsseldorf, London and Munich. With the MIO by AMANO, AMANO Group opened its second house outside Berlin – centrally located in Sendlinger Straße with 114 rooms and a popular bar. In the autumn of 2026, Hotel AMANO Munich is another highlight at Stachus with 277 rooms. The house combines modern design with an urban atmosphere and is just steps from the old town. A Rooftop Bar and versatile event areas create space for special experiences.
Type of employment: Full time
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Your tasks • Your profile • What we offer
With your service mintset, you will take care of a completely successful guest experience and also take over classic concierge tasks You answer questions of your own, solution-oriented and with a smile As a real all-rounder, you actively contribute to the service area You are the first contact person:in for our guests and accompany them from digital check-in to check-out – uncomplicated, warm and always at eye level Reservations are processed reliably in our system (Mews)
You are service-oriented, friendly and have a fine feel for the needs of our guests The satisfaction of our guests is your first priority – from warm welcome to a drink in the lobby Ideally, you have already gained first experience in the service or in the hotel industry, but also as a cross-release: you are welcome in With your open, communicative way, you create a pleasant atmosphere and inspire guests every day for a new A professional appearance and your reliable functioning are of course for you You support our guests during self-check-in and take over classic concierge tasks – from recommendations to the organization of special wishes Flexibility, curiosity and the joy of introducing your own ideas, complete your profile You bring very good knowledge of German and English; Other languages are a plus You are digitally affin and ideally know yourself with popular hotel software
28 holiday days in the first two years, from the third year 30 vacation days Cover card (50€ per month), after passing sample period - half yearly you receive on top 100€ 40€ Birthday money on the property card Corporate Benefits Access: Platform with company rebates in many areas, among others fashion, sport, technology and leisure A perspective for the future with transfer opportunities within the AMANO Group Staff discounts and Family & Friends Discounts in all AMANO Group hotels and restaurants Attractive employee advertising staff Premiums Supplementary health insurance from the 6th month Urban Sports Membership from the 6th month
Location
 | Amano Hotels München | |
| München | ||
| Germany |
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