Head of Customer Service (m/f/d)

Leadership and team development: You guide and develop a team of customer service employees in the indoor and outdoor services and create a motivating working environment B2B customer relationships: You are responsible for the support and further development of our business customers and ensure high customer satisfaction Price negotiations: You independently conduct price negotiations with existing customers and ensure the economic development of the contracts Annual talks: You plan and conduct annual discussions to strengthen long-term partnerships and expand potential Growth and Optimization: You identify upselling and optimization potentials within existing business relationships Interface coordination: You work closely with sales, production and logistics to ensure a frictionless customer support

Qualification: You have completed commercial training or study in business, business, marketing or a comparable area B2B experience: You bring multi-year experience in customer service, ideally in the B2B environment Management competence: You have already managed teams and convince by clear communication and motivation Negotiations: You are strong in price negotiations and are confident about business customers Customer orientation: You trade service oriented and focus on the needs of your customers Analytical Strength: You analyse key figures securely and conduct sound decisions and optimization measures

System-relevant and future-proof Our work creates reliable perspectives Occupational pension Site-related social and special services, e.g. B. a funded occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee discounts for various promotions and brands Company events We celebrate our success together with company events or monthly employee actions Company cars Cars (VW, Škoda or BMW) which may also be used privately Teamwork Experienced teamwork with flat hierarchies as well as agile working and decision methods For us of course An indefinite contract of employment and temporary payout! !