Operations Office - Customer Excellence Division (m/f/d)

The Customer Excellence area ensures the holistic support of strategic customers as well as the successful management of complex projects and is responsible for quality, risk management, business value and the continuous development of project management methods and innovations. In addition, it offers comprehensive legal support and ensures transparent, secure and efficient supply creation through professional bid management. In our team is no day like the other – we work in a dynamic environment that promotes continuous learning and shaping. If you enjoy working on new topics, taking responsibility and growing together with us, then you are right with us. ■ You support the management in operational day-to-day business, coordinate and prioritize operational and strategic issues and ensure smooth coordination. ■ You control internal communication, prepare meetings in terms of content and organization, structure decision-making processes and ensure accurate and understandable processing of relevant information. ■ You accompany internal projects across the entire lifecycle – from target definition to resource and milestone control to budget monitoring. ■ You are responsible for area reporting, develop existing formats consistently and ensure that higher-level reporting requests are used reliably and with the necessary data. ■ You are analysing complex data, creating meaningful reports, identifying areas of action and supporting the design of process optimization and efficiency enhancement measures. ■ You identify potential for improvement in the organizational environment and promote their implementation with high self-initiative and enforcement strength. ■ You carry out administrative and organizational tasks such as document creation and management, scheduling and internal budget controls and ensure their professional implementation. Tell us about your potential!

■ You have a completed study with business components and brings professional experience – in assistance, project management or consulting. ■ You bring a good understanding of business relationships, have a good sense of strategic questions and are interested in the consulting and IT environment. ■ You have a strong analytical mindset, recognize relationships quickly and can prepare complex information structuredly. ■ You work independently, solution-oriented and do not lose the overview even with high timing. ■ You are strong in communication, are confident and move safely at all hierarchical levels and know how to deal with confidential information. ■ You use MS Office 365 routined and enjoy testing new digital tools and working methods and using them productively. ■ Very good knowledge of German and English in word and writing and occasional readiness to travel complete your profile.

In full or part-time (min. 32h/week) for our location in Munich or Bielefeld Location: Munich or Bielefeld We have a holistic view of the individual needs of our employees. A detailed overview of the Benefits during the various stages of life can be found here. ■ Design work place and time flexible: e.g. work, mobile work, parttime models and sabbatical ■ Your further development according to plan: topic-specific incorporation, targeted career promotion based on career models, programs and own Academy ■ Family first: e.g. KiTa grant, paid Karenztage and father network ■ SAP Platinum Partnership: strong SAP partnership, large knowledge network and SAP Learning lifting and certification options ■ We provide: e.g. 25 % contribution to occupational retirement provision, occupational health management and cooperation with fitness providers ■ With us you come from A to B: car service (depending on area), discount for the use of public transport and bicycle leasing via JobRad® We are convinced that diversity, equity, inclusion and wellbeing promote innovation and ensure an outstanding customer experience. We look forward to applicants of any gender, origin, age, sexual orientation, lifestyle, religion and any kind of disability. .