Technical Customer Support Agent (m/f/d)

At Advancis, people are at the centre. Our success is based on the ideas, expertise and commitment of our employees. That is why we create a working environment that is characterised by trust, appreciation and cooperation at eye level.

We offer modern working conditions, exciting opportunities for development and freedom to take responsibility and to introduce our own ideas. We promote personal and professional development and place great emphasis on collegial cooperation.

Diversity, equal opportunities and mutual respect are solid components of our corporate culture. We are therefore pleased to receive applications from people regardless of gender, nationality, ethnic and social origin, religion, disability, age, sexual orientation or gender.

One Advancis. shape the future together.

For over 30 years, Advancis has been developing innovative software solutions for security and building automation. As an international market leader, our solutions are used worldwide in companies, critical infrastructures and sophisticated building complexes.

As Technical Customer Support Agent (m/w/d), you are the central contact person for our customers and partners in technical issues related to our software solutions. You analyze complex requirements, support troubleshooting and develop sustainable solutions together with internal specialist areas. You contribute significantly to high customer satisfaction and make an important contribution to the long-term success of our customer projects.

Why us?

Modern, attractive working environment An open and dynamic corporate culture Exciting tasks in the highly motivated team Versatile development perspectives, promotion of professional and personal skills An attractive compensation package with participation in business success Flexible working hours and one day home office per week Occupational health insurance and parental care Benefits like Fitness, Massage, Yoga, JobRad or Jobticket Central office with perfect access to public transport and many parking and charging facilities Regular corporate events

Your tasks

Technical contact for support requests from our partners around our WinGuard platform Analysis and solution of complex technical problems together with international partners and integrators Processing, structuring and prioritization of support tickets Troubleshooting of system, network and integration problems in remote sessions (e.g. via TeamViewer) Analysis of protocols, networks and system configurations Documentation of solutions and best practices for knowledge sharing Cooperation with international partners and internal teams

Training or studies in IT (e.g. computer science, business informatics) or comparable practical experience Very good knowledge of Microsoft systems, network technology and databases Ideally experience with protocols, scripting, certificates, virtualization and IT security mechanisms First experience in technical customer support and handling remote tools Analytical thinking as well as structured and solution-oriented working methods Very good German knowledge (C1 level) and good English knowledge (B2 level) Willingness to work predominantly on site in our office in Langen (mobile work by arrangement)