Manager Operational Claims Management/Claim Manager (m/w/d) for Digital Service Provider in Motor Vehicle Claims Management

Efficient KFZ damage control and fast damage processing, in a high-quality and comprehensive workshop network

As an established service provider in the field of damage management, our client supports state-of-the-art insurers and workshops in the efficient and transparent processing of automotive damage and accident repairs. The network of service partners consists of over 1,000 free car body and paint shops and brand workshops. The services of our client are binding agreements, competent care and slim processes. In the course of further expansion, the responsible employee is now looking for operational damage management.

Head of Operational Damage Management Competent contact for the workshop partners and insurers Initiating digitalization projects to increase efficiency Sustainable process optimization and coordination of processing/processing processes Bridge function/communicator between network customers, workshop partners and IT Up and expansion of a meaningful reporting and ticket system Ensuring efficient service management (first, second and third level support)

Pragmatic thinking and acting process/digitalization/customer support expert They have a qualified training/qualified study and bring several years of professional experience in service management, a job management platform or, for example, in the field of customer support with It draws a high degree of process and digital understanding They ideally have first professional experience in the processing of motor-vehicle liability and motor-vehicle casko damages They have a strong readiness to service and use, combined with joy in dealing with people They have a high level of organisational and communication skills and are very happy to work independently with a high level of decision-making. You have a strong organizational talent and pleasure in teamwork and communication with internal and external business partners With your passion for customer service, an independent structured way of working, you are open to new tasks and challenges

It awaits you among others: Core healthy, growing company short decision-making procedures; You report directly to the management Funding and training opportunities Measures to agree on work and family and flexible working time models JOBV1_EN