Technical Product Owner / Experte Jira (m/f/d)

With us, you can experience what happens when two large corporations pursue a common goal: Glass Northwest, the joint venture of EWE and Deutsche Telekom, is looking for reinforcement for the support and further development of the Jira service management platform.

Be there for our location in Oldenburg.

Technical Product Owner / Experte Jira (m/w/d)

Reference number: 12866 You are responsible for our service management platform (especially Jira Service Management incl. interfaces to connected systems) and continuously develop them to enable efficient control of our service and ticket processes You secure a stable and scalable platform operation and work closely with internal colleagues and external service providers You configure and develop the platform functionality – for example through workflows, automations, fields, reporting and integrations to other systems You support the areas of expertise, in particular customer service, while efficiently mapping their service processes on the platform You continuously analyze usage behavior, new functions and market trends around service management tools and evaluate their application possibilities You identify optimization potentials in existing processes and develop technological solutions to automate and simplify service processes

You have a successfully completed degree in Computer Science, Business Informatics or a comparable degree course – alternatively a comparable qualification You bring experience with service management or ticket platforms, ideally with Jira Service Management You have fun in designing platforms and digitally mapping processes, for example through workflows and automations You have a good understanding of IT systems, interfaces and platform architectures Ideally, you have experience with cloud services, API integrations or automation options of modern platform tools You work in a structured and solution-oriented manner and are delighted to transfer complex requirements into stable and simple technical solutions With your strong communicative skills, you work successfully with disciplines, service teams and IT partners Very good German knowledge (min. C1) as well as good English skills in word and writing complete your profile

Various design options and real responsibility Whether at home or in the office – both of us are possible A reliable corporate culture (Duz culture) and a collegial working environment Working model of confidence working time Free spaces as well as rest and social spaces for co-working, concentrated work and coffee talks A wide range of social benefits Lunch Catering – Granted by us! E-Bike leasing Corporate Benefits Kita 50% grant