NTT DATA Business Solutions AG | Germany | Deutschland gesamt bundesweit, Bielefeld, Dortmund, Ismaning, Köln, Berlin, Göttingen, Pforzheim, Hamburg, Heidelberg | Permanent position | Full time | Published since: 23.02.2026 on stepstone.de
Senior Service Delivery Manager (m/f/d)
As NTT DATA Business Solutions, we are driving innovations - from consulting and implementation to managed services and beyond, supported by a global team of over 18,500 experts: women from over 90 nations in more than 30 countries. With SAP as a core and a strong network of partners such as Microsoft and ServiceNow, we continuously improve AI-driven solutions and technologies to work for companies and their employees.
We are part of NTT DATA, a leading provider of corporate and technology services, AI and digital infrastructure with a turnover of over $30 billion. As a Global Top Employer, NTT DATA manages 75% of Fortune Global 100 companies and develops innovative solutions together with experts in over 70 countries that inspire new ventures and make success visible.
With us you have countless possibilities to think big, to act bravely and take responsibility. Create your future in a culture that lives belonging and gives you space for learning and networking.
Make this place where you grow
Location: Germany
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Your tasks • Your profile • What we offer
■ You are responsible for the fulfillment of Managed Services contracts (Managed Cloud, AMS, SAP Maintenance, OwnIP) in the Business Unit Germany with exciting customers from a wide range of industries and companies in the German-speaking market.
■ You build a partnership relationship with your customers, have their needs in mind and are regularly providing advice and solution-oriented support to establish and develop long-term cooperation.
■ Your tasks include ensuring our service quality through compliance with agreed processes. You identify proactive optimization potentials and then coordinate their implementation in the organization and the customer.
■ You are self-responsible for adhering to the Service Level Agreements with our customers and ensure appropriate planning and control. You regularly report to your customers and your management.
■ In addition, you support sales, for example, in the case of invitations to tender or in the case of presentations of service management at nationwide customer appointments.
■ You are part of a nationwide team of highly motivated service managers.
■ A completed study of business informatics or business management as well as at least 8 years of professional experience in the field of service management or IT project management.
■ You have a broad technology knowledge and (SAP) application understanding as well as a pronounced understanding of IT service management processes.
■ You bring a distinct customer-oriented, conceptual and entrepreneurial thinking and convince by sovereign, professional appearance, negotiation and presentation.
■ You are flexible in your acting and thinking and like to give new impulses. You have a hand-on mentality and can put yourself in other people. Feedback is a chance to grow for you.
■ Occasionally traveling to your local customers is a matter of course for you.
■ Very good knowledge of German and English in word and writing complete your profile.
■ An ITIL certification is of course for you.
Ideally, you also bring the following:
■ High capacity to structure, prioritise and prepare management skills.
■ Impressed decision-making and problem-solving skills and resilience in fast-paced situations.
■ Enthusiasm for change, process optimization and independent work
Location
 | NTT DATA Business Solutions AG | |
| bundesweit, Bielefeld, Dortmund, Ismaning, Köln, Berlin, Göttingen, Pforzheim, Hamburg, Heidelberg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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