CANCOM SE | Germany | 60xxx Frankfurt am Main | Permanent position | Full time / Home office | Published since: 10.09.2026 on stepstone.de
Service Manager (m/f/d)
CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,600 employees work daily to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team.
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Customer consulting and support within the framework of the Service Managements Themes & SPOC (Single Point of Contact) Interface function between customer and service organization Participation in the design and implementation of customer-specific service offers Determining customer needs through training, workshops & co-creation to introduce optimal services Customer feedback management incl. participation in Performance & monthly Service Review Meetings; KPIs in Service Review Meetings Escalation management in critical service cases and unplanned events Creation of evaluations on quality, performance and SLA performance Ensuring quality, governance and contract requirements Participation in the continuous improvement process Cost control and recalculation of service contracts
Commercial or technical training or studies in the field of IT, Business Administration or Service Management Multiannual experience in service delivery management Knowledge of ITIL and Service Management Frameworks Experience in handling service contracts and SLA structures Experience in analysis and reporting of service key figures Communication and moderation capability Ability to assess service-related KPIs Structured and customer-oriented work Ability to prioritize Safe handling of escalations Ability to Process Control Services Knowledge of service-related cost control Very good knowledge of German and English
Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events
Location
 | CANCOM SE | |
| 60486 Frankfurt am Main | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad