Risk.Ident GmbH | Germany | 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 04.09.2026 on stepstone.de
Senior Technical Account Manager (m/f/d)
RISK IDENT is a dynamic software company based in the heart of Hamburg. Founded in 2012, we have developed into one of the market leaders in the field of fraud prevention within the shortest time. Today, as a 100% independent subsidiary of the OTTO Group, we can present a strong customer base of well-known companies, most of which come from e-commerce, telecommunications, mobility and financial services. For our customers, we secure over 80 billion euros of revenue per year against fraud. With our innovative SaaS Business Model we have a very good positioning on the market. Our team consists of 70 colleagues from all over the world, each of whom burns for what we do. We are constantly looking for new challenges and smart people who accompany us on our way! About As Senior Technical Account Manager (d/m/w), you are part of our product experts who act as an interface between our internal product development and our customers in the e-commerce, financial services and banking sectors. The top goal of the team and therefore of you is to satisfy our customers at any time. As someone who thinks in solutions and not in problems, you are able to make our products easily understandable, and can also inspire you to work in technical details and develop hands-on solutions. You are the person who is closest to the customer and knows their needs best, and play a central role in the development of RISK IDENTs! !
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Your tasks • Your profile • What we offer
Own support of our established customers in the areas of e-commerce, financial services and banking throughout the entire customer life cycle Implementation and responsibility of onboarding projects for new customers in cooperation with all relevant internal and external stakeholders Conception, preparation and execution of customer appointments with our contact persons at decision and management level Training of Fraud Managers Product-related support of our customers incl. Recording customer requirements that you translate into concrete technical solutions and your implementation will be accompanied or carried out independently Close cooperation with our sales to ensure optimal customer support and our developers to continuously improve our software Moderate travel activity (approx. 1-3x / year)
Multiannual relevant professional experience in customer support, preferably in IT consulting or in IT environment Ideally a completed study in the field of economics / business informatics or a comparable qualification Very good knowledge of German and English in word and writing ‘Hands on’ mentality and a pronounced communication capability Winning appearance and fun at convincing, paired with a pronounced customer orientation Willingness to work on technical issues Independent, structured and solution-oriented mode of operation
The possibility of taking responsibility and realizing own ideas - from the first day to Collaborative environment where all work at eye level A team of experts and helpful colleagues who allow you to learn something new every day Very friendly, open and helpful working atmosphere Generous directive on mobile work with a focus on team coordination Internal coaching and training offers (our internal coaches can also be used for non-work topics) Budget for conferences, external trainings, etc. Access to two digital learning platforms (Udemy and Masterplan) Paid social days for volunteer work on your heart project Possibility to take a Sabbatical after 3 years of employment Free choice between Windows, Linux or MacOS on a powerful mobile hardware, and everything else you need to work efficiently Grant for lunch amounting to 30,- € per month Grant to the German ticket (with which you can use all public transport throughout Germany) amounting to 22,-€ per month Bike leasing via JobRad with insurance grant Mental health initiatives Takeover of travel costs to corporate events up to 4x a year for risks from outside Hamburg Attractive discounts at various partners and gyms, for example 15% discount on www.otto.de or 10% discount on Fitness First Access to the ''Corporate Benefits' platform of the Otto Group, which grants discounts to a variety of partners (deco, travel, car hire, etc.) In the Office in Hamburg: free drinks of all kinds and organic fruit delivered twice a week ... and much more! !
Location
 | Risk.Ident GmbH | |
| 20457 Hamburg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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