Customer Service Clerk (f/m/d)

With 14,500 employees worldwide and more than 60 years of experience, ALD Automotive | LeasePlan offers full-service leasing, flexible subscription services, fleet management and multi-mobility solutions for customers of all sizes, including large companies, small and medium-sized companies, freelance and private individuals. With our high customer orientation we inspire our stakeholders and always act forward-looking and sustainable. We benefit from a comprehensive geographical coverage through direct presence in 42 countries and in another 16 countries thanks to commercial alliances, including our strategic alliance in North America with Wheels. Start als Sachbearbeitung Customer Care (w/m/d).

In the customer service department at our Frankfurt branch in Liederbach am Taunus you are the first contact person (w/m/d) for our customers and thus also responsible for an optimal customer experience. You will also participate in the further development and implementation of measures to increase customer satisfaction. Other tasks include: As an interface to other departments, you pursue the goal of continuously improving the processes. You are responsible for the installation and maintenance of our customer-specific conditions and contracts. In addition, you support our customers in day-to-day business – from organization to contract adjustments to problem solutions. Your team supports you by maintaining e-tools and assists our customers and drivers in using our online tools. You are also responsible for implementing the current strategy for customer support.

Successfully completed commercial training – preferably from the automotive industry Experience in the service sector, ideally knowledge of customer support and/or operations department Excellent communication skills in word and writing Affinity for vehicle manufacturers and models Good MS Office knowledge and good English

Your onboarding ... begins with our “Welcome Hour” in which you, together with all other new colleagues, are welcomed by the management and HR. Your Work & Life Balance ... we support our Mobile Working model. You have the opportunity to work in part at home within flexible working hours, but we are also happy to see you at the office. Of course, you can count for 30 days for your holiday planning. Your health ... is important to us – so we offer you comprehensive insurance services and resilience workshops to strengthen your physical and mental health. Your mobility ... we are promoting attractive car rental conditions as well as other exciting mobility opportunities through a fare grant to the public transport company. Our corporate culture ... is shaped by our joint action. The constant survival of our values – Authenticity, Collaboration, Curiosity and Commitment – is of great importance for this. An open feedback culture is an integral part of our everyday life, supported by our talent and performance management. We communicate transparently, inter alia, in monthly All Staff meetings and easy exchange talks in our One Hour with the management team. And of course we also celebrate together summer parties, Christmas parties and are active together at sporting events. JOBV1_EN