ECO3 | Germany | Deutschland gesamt bundesweit | Permanent position | Full time / Home office | Published since: 08.06.2026 on stepstone.de
Senior Service Specialist / Technical Service Coordinator (m/f/d)
Do you not only want to solve problems, but improve structures, share know-how and take real influence on service quality? Then this role is just right for you. ECO3 is a world leader in innovative pre-stage systems for the printing industry. Our solutions help customers to produce more efficiently, more sustainable and more economically – and make sure that is exactly what works in everyday life. .
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Your tasks • Your profile • What we offer
In this key position, you combine operational service work with coordination, coaching and continuous improvement. 50 % on site (external service): Support for complex disorders, escalations and demanding customer projects Maintenance and repair work Technical support of field service in critical applications 50 % Homebase / Coordination: Controlling escalations and sustainable problem solving Professional leadership and further development of service partners and field engineers Optimization of service processes and quality assurance Your tasks in detail Service Quality & Escalation Management Ensuring service quality according to global standards Control, analysis and sustainable solution of technical escalation Identification of weaknesses and derivation of improvement measures Coordination & technical guidance Technical support and coaching of Field Service Teams Control of external service providers and ensuring service performance Further development of best practices in service Interface management Central technical contact for customers, sales and headquarters Close cooperation with Sales on projects and technical topics Support for claims and technical decisions Knowledge Management & Training Planning and implementation of training and workshops Organisation of know-how transfer and exchange formats Ensuring effective information flow in the region Projects & product support Working with product launches from service perspective Planning and monitoring of field tests Technical support for complex customer projects
Technical studies or comparable qualification Multiannual experience in technical service / Field Service Experience in escalation management and complex fault images Knowledge of service processes, SLA management and quality standards German fluent, English good Personally convince you by: Structured and solution-oriented operation Communication strength and enforcement capacity Fun on coordination and hand-on technology High customer orientation and readiness
Exciting hybrid role: combination of technology, coordination and strategic influence High visibility: Direct influence on service quality and customer satisfaction Development options: perspectives towards service management or international roles Attractive conditions: corporate car (also for private use), 30 days vacation, occupational pensions International environment: cooperation with global teams Short decision paths & real self-responsibility
Location
 | ECO3 | |
| 65203 bundesweit | ||
| Germany |
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