Group Manager Service (m/w/d)

Searched as part of the succession plan for our regional market in Mitte/West! Why Stadtsparkasse Düsseldorf? At the Stadtsparkasse Düsseldorf, people and their progress are at the centre of our action. We decide with heart and mind and promote an environment in which free thinking is lived. Taking responsibility means for us to critically question existing processes and to act courageously over hierarchies. We recognize and use future-oriented opportunities and drive digitization forward. We listen to our customers, understand their needs and not only offer what You want, but what You really need. Responsibility is more than a word for us; it is a joy and a power that drives us. Each of us contributes to the strengthening of the community and to the economic performance of the Stadtsparkasse Düsseldorf. With far-sightedness and innovation, we secure the future of our customers: the Stadtsparkasse Düsseldorf with your employees. With joy in responsibility! Since 1825 for the people in the region there! Around 1,500 employees:inside for more than 400,000 customers:inside! Large savings bank with 15 billion Balance sheet total! Large promoter of the region for social and cultural projects! Market leaders in particular for SMEs! More my job – We look forward to welcoming you on the following topics: management, individual promotion and demand of the undersigned employees in the sense of the private customer strategy to achieve the objectives defined in the private customer strategy, taking into account business or risk-oriented aspects and requirements Control and regular checking of the Group's internal workflows and the overlapping processes and the corresponding rules Monitoring and ensuring the implementation of the defined service and consulting standards taking into account the multi-channel strategy and migration into the corresponding multi-channel solutions Ensuring efficient workflow in the area of responsibility with the aim of optimal use of personnel and resources in cooperation with the relevant areas Monitoring and ensuring compliance with internal regulations and regulations and OE-relevant requirements with the responsibility of the Internal Control System (IKS) in accordance with the working instructions and requirements of BaFin (e.g. GWG) First contact for overriding questions from all areas covered by the group Ensuring, controlling and regular checking of the processes required for the execution of a proper business operation of the assigned locations (e.g. SB functionalities, service and service consulting, cash processing, appearance of the assigned locations and operational planning) in coordination with the respective PKC management Take this with you: Training as a bank clerk Continuing training as a savings banks/bank specialist, Bachelor with a background in banking or comparable bank-level qualification first guide experience is advantageous pronounced sales and service orientation also in the use of digital channels multi-year successful activity in private customer sales good analytical and conceptual skills and entrepreneurial thinking and acting sovereign occurrence good organizational skills strong team capability high performance and target orientation, commitment and resilience Our Benefits for you: A fair remuneration according to the TVöD-S, an occupational pension scheme and asset-effective services (40 euros, e.g. for your construction contract) An attractive location centrally located in Düsseldorf with optimal transport connections and free Germany ticket as well as the possibility to work on mobile with a modern workplace equipment. A 39-hour week, gliding time and 32 holiday days. A fair remuneration and an occupational pension scheme. Various possibilities for professional and personal training, e.g. obtaining professional certifications, internal and external seminars on various topics. Numerous business sports communities, e.g. golf or badminton, a diverse company health management, e.g. measures to strengthen health (Urban Sports Membership) and a subsidised lunch in our operating restaurant as well as JobRad-Leasing. and much more on our career side: Stadtsparkasse Düsseldorf as an employer (sskduesseldorf.de) You want to know more? We look forward to your call: Armin Majic, Head of Regional Market Regional Market Mitte/West4, Tel. 0211 and 6660 Michael Esser, HR, Tel. 0211 878 1885 Interested? Then send us your online application. The Stadtsparkasse Düsseldorf promotes the professional development of women. Applications for women are therefore particularly welcomed. In the areas where women are underrepresented, You are preferably taken into account in the same suitability, performance and competence under the National Equality Act NRW, provided that there are no overriding reasons in the person of a competitor. Applications of seriously disabled people and those same persons within the meaning of § 2 SGB IX are desired.

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