Customer Success Manager - Salary Navigator (m/f/d)

With the Salary Navigator online tool, StepStone expands its product range and supports companies to find the right, fair and market-oriented remuneration for each corporate structure. We are convinced that the transparent salaries are, the more fair our working world is. Knowledge of the EU Debt Transparency Directive (Directive (EU) 2023/970) is of advantage. To achieve our mission, we are currently looking for a Customer Success Manager (m/w/d) in Hamburg Your tasks You enter our customers around our Salary Navigator online tool and process their requests by phone and email You independently process customer orders and anticipate them with the help of our CRM system You support new customers in setting up their account and give suggestions as an industry expert, primarily via video telephony You work together with the IT, product and sales team on problem solutions and the optimization of processes to maximize customer satisfaction You accompany customers during the migration system and are available as contact persons.

You bring relevant experience in B2B customer service, ideally in the areas of human resources, HR services and/or software You have a completed technical or commercial training or a completed study in a similar area A very high service orientation distinguishes you as well as a professional appearance on the phone You learn quickly and are technically interested

For us as a community it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 1 day of service + 2 extra days for Christmas and New Year Hybrid working model Occupational pension Operational risk life insurance Volunteer days Jobbike Favored Well Hub Club membership Discounted parking, job or Germany ticket and you can bring your dog to the office! Our Commitment Same opportunities for everyone – this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, religion, worldview, age, marital status or other characteristics. .