dbh Logistics IT AG | Germany | 28xxx Bremen | Permanent position | Full time / Home office | Published since: 03.03.2026 on stepstone.de
Forwarding Agent Customer Service - Customs and Foreign Trade (m/f/d)
You want to get out of the classic forwarding but continue to work in the forwarding environment? Then you're right with us. We combine logistics and forwarding know-how with digitalization. At dbh you have the opportunity to experience your interests and talents and to put them in the right place. With around 300 employees, we are one of the leading providers of logistics software. The Customer Service team supports and advises our external customers on all questions regarding the application of our software products. Be part of our success story! !
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Your tasks • Your profile • What we offer
You take over customer advice by phone and carry out customer support on your own - Customs and External Economics You are contact:in for our customers, meet customer requirements as well as malfunctions by phone or email and analyze and process these You provide assistance with user problems, take over the solution of faults and requirements or pass on complex technical customer requests to the specialist departments for 3rd level support You take over the administrative activities in the support environment within the application (the focus of customs and external economics) You support your colleagues in the Professional Service and the Data Center Operations
You have a completed training in the field of forwarding, logistics or a comparable qualification with a focus on customs and external economics You bring in sound knowledge in customs processes Ideally, you have been able to gain first professional experience in support and have basic knowledge in monitoring, error analysis as well as in handling tools such as e.g. B. Jira and TeamViewer You are interested in IT topics, have a good technical understanding and a high affinity for software solutions Direct customer contact makes you fun – you work solution-oriented and will be happy to help you further A strong customer orientation, flexibility as well as a structured and independent way of working characterize you Ideally, you already have experience with the dbh Customs Solutions solutions, such as Advantage Customs, Advantage Compliance, Advantage Delivery or our SAP PlugIns You have very good knowledge of German in word and writing (level C1)
A safe workplace in a healthy growing company A strong team meeting with a pleasant working atmosphere and high helpfulness Flexible working time, without core working time and the possibility to work flexibly in the office (Bremer Downtown) or from home office Opportunities for further education (technology, soft skills and methods) Up to 31 days vacation, for special occasions there are additional free days Flat hierarchies, short decision-making paths and a company-wide duz culture Service leasing, sports membership (Hansefit / EGYM Wellpass) and benefits by dbh Corporate Benefits Always an open ear for new ideas and suggestions
Location
 | dbh Logistics IT AG | |
| Bremen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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