IT Service Delivery Expert (m/f/d)

Company: Vaillant GmbH | Location: Remscheid bei Düsseldorf | Country: Germany We provide a better climate. In every home and our environment. We have been living this claim as a successful family business for over 150 years. We are one of the world's leading suppliers of heat pumps, digital service services as well as efficient gas heaters and provide energy-efficient solutions. Sustainability can be found everywhere at the Vaillant Group. In the office, at the production sites and on the way. Around 16,000 employees from more than 70 countries are employed daily. As an international team, we take responsibility for our future and our planet. We promote your personal development so that you can act with passion and we can ensure a better climate together. Become part of the Vaillant Group and shape the future of heating with us!

In your role as a service delivery expert for company-wide data management, you take responsibility for the operational control and continuous improvement of defined services and ensure their quality along agreed service levels Together with internal departments and external service providers, you analyze service performance, identify optimization potentials and manage sustainable improvement measures Your tasks include monitoring relevant service key figures as well as the transparent preparation and presentation of results to different stakeholders Through a structured control of service reviews, escalations and improvement initiatives, you can significantly contribute to high service satisfaction In close cooperation with international teams, you support the further development of processes, governance structures and service management standards You actively shape the transformation of our IT service landscape and make an important contribution to the digitization and sustainable corporate success of the Vaillant Group

Qualification: You have successfully completed your studies in the field of computer science, business informatics, data management or a comparable qualification Experience: More than 8 years of professional experience, including at least 3 in service delivery management, IT service management or a comparable environment, allows you to safely control complex service structures. With master data systems like SAP MDG you should have experience at user level Know-how and skills: You are familiar with the various data disciplines, from data logic to master data software to operational management of the data. In addition, you bring well-founded knowledge in IT service management processes and understand how to evaluate service key figures, derive improvement measures and professionally coordinate different stakeholders Nice to have: Experiences with ITIL methods, international service organisations and the management of external service providers complete your profile Personality: You convince by a pronounced service orientation, analytical thinking and self-initiative. You do not hesitate to address any need for improvement. You have the ability to successfully combine different interests and win people for necessary steps Language knowledge: You communicate fluently in English and have at least one basic understanding of the German language (B2 or higher)

Hybrid work: We offer our employees the opportunity for hybrid work. In addition, there is also the option of working mobile from a European Union country Onboarding: Through our clearly structured onboarding process incl. Onboarding app we integrate new employees targeted and fast Electric charging columns: charging your e-car on the company parking at attractive conditions Health: We offer comprehensive preventive health advice and measures, such as voluntary influenza vaccinations or health checks by our company doctor Further development: Our development programs GROW, EVOLVE, LEAD and EXCEL prepare potential carriers for the next career step Long-term account: Save holiday days or components of your fee and convert them conveniently into time – for more flexibility in your personal life planning Compensation package: We offer our employees an attractive compensation package according to IG-Metall-Tarif NRW including holiday and Christmas money as well as other special payments