Support Specialist (w/m/d) - Schwerpunkt Systemadministration

You can be with us who you are: Support Specialist (w/m/d) With us you have the freedom to introduce your own ideas and to develop yourself both personally and professionally. Design your working time flexibly and adapt it to your respective life situation. We offer you all the possibilities of a modern agile environment and at the same time the security and benefits that characterize us as an IT company with 40 years of experience. Together, we are responsible for the development and safe operation of IT services to digitize our organization.

Location Dortmund am Phoenix Lake Type of employment unlimited, full-time

You work in technical support for the topics Network, WAN, IP Telephony, Virtual Desktops, Microsoft Exchange and Microsoft Office 365. You solve complex support requests that require networked knowledge and require a high level of expertise. You document support information and solutions in the ticket system. You support first and second level support. You can set the service levels according to the applicable SLAs. For your work, you use modern technologies like our ticket, mail and CRM system.

In addition to your professional skills, your personal skills also play an important role for us. Because we are a collegial company that always thinks progress together. So do you like to apply if you don't bring all the listed skills. We can work on this together.

A completed training as a specialist in system integration or a comparable qualification with corresponding professional experience Good knowledge and experience in network technology, telephony, Microsoft Exchange and Microsoft Office 365 Very good comprehensive IT understanding Certification in ITIL V4 Foundation Flowing German knowledge and basic knowledge in English

Flexible working time design and option of up to three days remote work per week Variety of food options through a delivery service for fresh lunch and food brands for selected local gastronomy Childcare allowance Occupational pension Professional and personal training Modern offices directly at the Phoenix Lake Dortmund and ergonomic jobs Membership in the gym

Our culture

We are a modern and colorful IT company. We live a team culture in which everyone is guided by a common value concept and draw on a string. We promote your individual strengths. We live reconciliation of private life and profession. We take responsibility for our products and services.

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