J.P.Sauer & Sohn Maschinenbau GmbH | Germany | 24xxx Kiel | Permanent position | Part time - flexible / Full time / Home office | Published since: 27.04.2026 on stepstone.de
Technical Claim Manager / Reklamationsmanager – Maschinenbau (m/f/d)
Projektmanager (m/w/d) For more than 140 years, we have been an innovative mechanical engineering company for well-known customers around the world. Our focus is on the development, production and distribution of medium and high-pressure compressors for numerous applications in the Industry, Commercial Shipping, Defense and Offshore segments. In the course of a succession scheme, we are looking for you as a dedicated Technical Claim Manager (m/w/d) for the Team Advertising Management. Activity description They ensure fast, agile and effective processing and coordination of claims cases in the sense of customer orientation and the company. Critical situations are deescalated by you in close communication with the customer and competent solution proposals to help the customer further and to conclude the claim case with a positive feedback from the customer. This concerns claims cases for compressors and gas/compressed air systems used worldwide and their components in the Industry, Commercial Shipping, Defence and Offshore segments. .
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Your tasks • Your profile • What we offer
Contact person for individual customers and partners in Germany and abroad in all claims and support requests Self-responsible and structured settlement of claims contracts with a focus on technology Priority and cross-departmental clarification of spare parts availability and shipping matters Answering technical questions/customer support Handling of customer returns related to claims cases Processing and storage of all relevant documents for the respective claim order such as service reports, delivery documents etc. in the CRM system Support for internal and external training Participation in continuous product and process optimization (KVP) Support in the handling of field tests for customers in cooperation with the Customer Service Engineers Support for conversion actions
Completed mechanical and/or commercial training with suitable professional career (e.g. ship operating technology) Professional experience in the field of service of advantage (ideally previously as a technician/outdoor service technician or claim developer) Self-responsible and independent work High team and communication skills Resonability/stressability even in critical situations Structured work High intercultural competence and solution-oriented thinking/trade High customer orientation Secure knowledge of English in word and writing Experience with computer programs (MS Office, CRM preferably Salesforce, ERP preferably Infor LN) Efficient task and time management Good knowledge of standard software Ready to use/flexibility
Workplace in an owner-managed family business in the third generation, which is part of a healthy medium-sized enterprise group (worldwide 1,200 employees) with steady growth Good work-life balance: only 35.5 hours a week in full time Operating pension of 90 € monthly Further training Grant to the job or Germany ticket and free parking Offer of company sports via Hansefit 30 days of annual leave, 6 days of voluntary leave and special leave Contract Holiday and Christmas money Flexible and family-friendly working time possible (up to 60% mobile work, sliding time account) Your working time: part/full time Your setting date: at the next possible time
Location
 | J.P.Sauer & Sohn Maschinenbau GmbH | |
| 24159 Kiel | ||
| Germany |
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