Customer Service Representative (m/w/d) Inbound

AXA Germany is part of the AXA Group, one of the world's leading insurance companies focusing on Europe, North America and Asia-Pacific. As one of the largest first insurers in Germany, we serve around 8 million customers: in the field of precautionary and insurance. What drives us at AXA? Our curiosity and courage for innovation! Together with more than 8,000 colleagues, we actively shape the future of insurance throughout Germany. We are looking for creative and analytical minds that cannot be overcome by challenges. We offer you an environment in which ideas and feedback meet open ears, projects quickly come into play and “monoton” is a foreign word. We cultivate a culture of openness and appreciation and welcome diversity in all its forms. We are people with corners and edges that go towards each other without fear of touch. At AXA we receive you with open arms regardless of gender, origin, sexual orientation, disability or other facets. You like to phone, have strong communicative skills and really want to help people – without any sales pressure? Then start with us at the AXA Customer Care GmbH in Cologne! We are looking for you in full or part-time (from 25 hours/week). Whether with or without industry experience – we are particularly pleased with motivated cross-comers: from nursing areas, gastronomy, medicine or other communicative professions.

You are the first respondent for customers: women with questions about their existing AXA insurance contracts You only carry inbound phone calls – that means: no sales, no acquisitions You start with a targeted training, which prepares you optimally for your role. Even after the training you can rely on the support of experienced colleagues: Your entry is possible at different times depending on the subject: from 01.09.2025 in the service unit Sach-, KFZ- and Haftpflichtversicherung or from 01.10.2025 in the private health insurance. The place is initially limited to 2 years, with very good option on determination

Communication strength is your trademark: You explain clearly, listen actively and stay friendly and confident in stressful conversations You have fun on direct customer contact on the phone and go empathically and solution-oriented to various personalities You don’t just want to sit in the call center, but be part of a team that supports each other and finds solutions together. You have very good German knowledge in word and writing as well as solid PC skills Ideally you bring a completed vocational training and/or professional experience in direct customer contact, e.g. in the Call Center with You can be used flexibly within our service hours (Mo–Fr, 08:00-18:00) You can complete the training in the first four to six weeks in full time on site

You can freely choose which subject you prefer – or apply openly, if you are interested in customer service by phone in the insurance industry, we will then find out which area fits you better. Free job ticket – for a relaxed journey Option on mobile work, even from abroad (after about 6 months of incorporation) A 38-hour week with a full-time job More than just Call Center: Experience our modern work environment in Cologne-Holweide with ergonomic workstations, operating restaurants, recreational areas & Duz culture, in-house bakery and baristabar Flexibility in working time design through our wish and exchange Free coffee, water and fresh fruit for your daily energy Free parking & asset-effective services – financial extras included A warm team with flat hierarchies – here counts every voice and you can really introduce yourself JOBV1_EN