IT Support First Level (m/f/d)

You are the first contact person for all employees – you receive inquiries personally on site, by telephone, remote maintenance software or ticket system and process them structured and solution-oriented You support the operation and further development of our IT infrastructure (e.g. Windows Server, Azure AD / Entra ID, Network) and actively contribute to the stability of our systems You process service and fault requests in 1st level support, monitor system operation and escalate complex cases on 2nd level support or external service providers You are also responsible for Endpoint Management (Notebooks, Mobile Devices) incl. Provision, configuration and documentation You are helpful and curious, take responsibility and communicate with people

You have a successfully completed training in IT, e.g. as a specialist informant (w/m/d) field of system integration, or a comparable qualification with IT affinity. Ideally, you will bring first professional experience in IT support or infrastructure – professionals with relevant training background are also welcome You have solid knowledge in Windows 10/11, Active Directory / Azure Entra ID, network bases (TCP/IP, DNS, DHCP) and M365 Knowledge of endpoint management tools (e.g. Intune), IT security bases and experience with ITSM ticket systems are of advantage You are highly communication, service-oriented and a reliable team player with structured work You have very good German language skills (min. C1)

Varied and challenging tasks in a motivated and agile team Compensation and supplementary social benefits such as occupational retirement, business bike and employee discounts Flat hierarchies and rapid decision-making in an internationally active and regionally anchored company Comprehensive, systematic incorporation, rapid takeover of responsibility and an open and family working environment Flexible working hours, individual development opportunities and the perspective of long-term cooperation