Discover Trainee Customer Fulfillment in Düsseldorf (m/f/d)

Discover Trainee Customer Fulfillment (m/w/d) in Düsseldorf, Start zum 01.06.2025, 01.10.2025, 01.12.2025 or 01.02.2026

As a Discover Trainee you have the opportunity to discover different facets and areas of Vodafone for 18-24 months. With your Homebase in the area of Networks - Customer Fulfillment you are close to our customers: We have about 4 million customer contacts per year - whether for the purpose of eliminating existing customers or for the connection of new customers. You have fun in simplifying and digitizing processes to make our service better? You are interested in AI and generic AI and have perhaps already gained first experience with these technologies? Then you're right with us. Meet our cable processes and shape future-oriented digital solutions for our customers. Dedication and innovation starving are you in the blood? Find out what your favorite job will be and shape the future with us.

What awaits you: You take your development into your own hands. You plan your approximately 3-month stations independently with a view to your personal goals and skills. You get to know the cable technology and our processes for disorder, connection, billing You work directly with our external service partners. You simplify our processes and contribute to better customer satisfaction. You will discover business areas in which you develop your skills in project, partner and stakeholders management. You benefit from various trainings and workshops, become part of the trainee community and build a strong network. So you help us improve the service experience of our customers: and actively shape the Vodafone Spirit.

What distinguishes you: You have successfully completed your Master's degree (alternative Bachelor with 2 years of professional experience) with first practice and also abroad experience. You speak German and English, C1 to GER. You have strong communicative and analytical skills, coupled with curiosity, team spirit and self-initiative. You are passionate about new technologies and to make simple processes for our customers. You have the pleasure of project management and of advancing topics independently. You live with us the Vodafone-Spirit, are committed, open and are looking for new challenges

Disabled applicants: You are particularly taken into account with the same suitability.

We occupy this place at the Düsseldorf site.

Flexibility: Hybrid working allows you to work in the office or up to 3 days/week from the home office. In addition, you can work up to 20 days a year in EU countries and in more and more non-EU countries. Attractive remuneration and pension provision: As a collective employee, you will receive holiday and Christmas money or a 13th salary depending on the remuneration model. And with our pension plan also an occupational pension scheme. An unlimited contract of employment: After completion of the Trainee program, you seamlessly get into a firm role - whether you choose your home base or other business. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Your further advantages with us: From the first day, you will be joined by experienced mentor:in and your trainee buddy and accompany you through the trainee program. After starting your home base, you will run cross-departmental stations at our campus in Düsseldorf and, if necessary, at other locations in Germany or abroad. Which one will be? You decide. No matter in which business area you are responsible for your own projects and work in cross-functional and international teams. As part of the trainee community, you actively participate in the program. And you benefit from the experience of other trainees at the same time.

How you apply to us: Turn your phone a short video (60-90 seconds) and upload it to one of the popular video platforms. Imagine yourself using a personal item. Alternatively, please send us a letter and explain your motivation. In addition, we need your CV with link to your video, the current overview of your grades and certificates of your internship. For more information on the application and the trainee program, see vod.af/DiscoverTrainee.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can. .