Application and Incident Manager iConnect (m/w/d)*

Schleswig-Holstein Network plans, builds and operates electricity and gas networks in the north. More than 3 million people rely daily on electricity and gas coming to them through our networks. We are part of the HanseWerk Group – one of the largest energy service providers in northern Germany with 2,300 employees at various locations. Our experience is in fresh ideas that we offer as services private customers, municipalities and companies. Be part of our dedicated team and shape the energy transition with us! In order to strengthen our team of Schleswig-Holstein Netz GmbH, we are looking for an application and incident manager iConnect (m/w/d)* for our Quickborn location near Hamburg or Rendsburg at the next time.

Your job In your role, you take responsibility for the technical support of our network customer portal iConnect and become the central contact person for our users. This means:

• You care and process incident tickets in our support tools and are in regular exchange with the departments via email and MS teams. ️
• You work independently and solution-oriented with users to identify, analyze and troubleshoot challenges in the application as well as in processes.
• Together with the release management, you take care of the troubleshooting of system updates and get proactive when it comes to new applications.
• You carry out administrative adjustments and extensions independently. ⚙️
• Documentation is you? Great! Not only do you care about the technical documentation of the application, but you also support data processing as well as the creation of system and process overviews.
• You keep an overview of technical relationships and interfaces to resystems such as SAP, GIS and Workforce Management – and are in close contact with the respective local product owners.
• User Stories? Jira and Confluence? No foreign word for you – you bring know-how in handling Atlassian tools.
• You are actively networking with colleagues at HanseWerk and within the E.ON Group – Communication at eye level is of course for you. Your profile
• You have completed a degree in Business Informatics, Electrical Engineering, Business Administration (with a focus on energy) or a comparable training (e.g. specialist:in) – and ideally brings several years of professional experience.
• You already have points of contact with the energy industry, ideally with network connection processes – or bring relevant experiences from similar industries. ⚡
• You know about customer portals, preferably Axon IVY, and you know how to use them and configure them. ️
• Project work is not a new country for you – whether classic or agile. ️
• You document technical specifications and project results professionally and comprehensible.
• You communicate fluently in German (min. C1) and English – both in writing and oral – and you want to actively advance the digitalization at HanseWerk.
• You work independently, think with you, actively bringing forward themes and is happy to network across corporate boundaries. Since we are a learning organization, we are pleased to receive your application, even if you do not meet all requirements of 100%.

Your Benefits

• Transparent remuneration: You will receive an attractive tariff compensation, Christmas money, an annual special payment, asset-effective services (480 €/year) and an occupational pension scheme.
• Time for you: With us you have a 37-hour week, 30 vacation days and additionally free on Christmas Eve and New Year's Eve. You have a time record and can convert your time balance into free time.
• Flexibility: You have flexible working hours without core working time. Mobile work is of course for us. With the workation offer you can work up to 20 days a year out of the EU country.
• Sensual task: With us you make a valuable contribution to the energy transition - in a large company and with a secure job.
• Health: Whether JobRad, Business Sports, Sports Events or balanced diet in our canteen - your personal well-being is important to us.
• Development andamp; Training: With our training offer we promote your professional and personal development, also through project work throughout the E.ON Group.
• Family: As a certified family-friendly employer, we cooperate with partners who support you in childcare or care for family members. In addition, you will receive a birth grant of 350€.
• Time: With our Sabbatical offer you can take a break of up to 6 months. In addition, you can book holiday accommodation in Europe on favourable conditions.
• Exemption: For special occasions, such as marriage, moving, wedding of children or silver weddings, you can leave your work beyond the legal framework. With our open and value-adding corporate culture, we welcome all people. Because we are convinced that differences enrich us – whether in origin, gender, age, lifestyle and working styles, talents, skills and limitations. Do you have any questions? Then contact Alexandra Magdalena Lilge by phone +[for phone number see the original ad*]. Or are you already convinced that this is the next step in your career? Then apply online - without writing. Please note that we cannot take into account applications by e-mail for data protection reasons. As long as the job is written, we are looking for suitable candidates (w/m/d). We look forward to your application! How to continue After sending your online application, we will send you an receipt. We will then examine your documents in cooperation with the manager and give you a feedback as soon as possible. If you want to learn more about our application process, please visit our career website. We kindly ask staff service providers to discontinue requests.

Inclusion It is important to us to enable people with disabilities to have a fair application procedure in which they can show their best. Therefore, our heavy-handed representation will be included in the proceedings at an early stage. Please inform us about the application form whether you need technical or organizational adjustments for the application process. We like to make these available. If you are not able to apply online and you want to talk to someone instead, please contact your local recruiter.

Joblocations:

25451 Quickborn, Pinneberg County, SCHLESWIG_HOLSTEIN, GERMANY