Customer Advisor (m/w/d)

FamiCord Group is the pioneer and market leader in cell banking in Europe. With around 750 employees, we operate in more than 30 countries and generate annual sales of over EUR 75 million. In over 25 years of company history, we have stored over a million cell preparations and supported the therapy of over 7,000 people. FamiCord Group is on an exciting journey where we integrate several smaller European companies with decades of tradition and established local market positions into a strong international group. We want to continue our growth over the next few years by expanding our core business of stem cell retention from umbilical cord blood, umbilical cord tissue and placenta and expanding into new areas such as cell therapies. In order to support future parents in their decision to provide individual health care for their newborn, we advise intensively on this important topic via various channels and take a lot of time for their questions. For our team at the Leipzig site we are looking for the next time Account Manager (m/w/d) want to inspire the parents to store stem cells.

Earnings of new customers and support of existing customers Communication with customers via phone, online meetings, live chat, email and mail Detailed advice on services and prices of stem cell storage Accompanying interested parties, creating offers and closing contracts clarification of the concerns of existing customers Personal care of local stakeholders Documentation and data management in our CRM system Working with sales and projects

You have a commercial, scientific or medical training They ideally bring experience in sales or customer service You can make declaration-related services understandable You have sales skills in advising potential customers You have a friendly phone voice and a portion of serenity They work self-motivated, structured and reliable You are looking forward to successful sales You can safely apply the German language and ideally have English skills They are versed in handling MS Office and have basic knowledge of CRM systems You can work in 2-shift operation (Monday-Friday 8:00 to 19:00 without holidays)

Cooperation in a growing international company in the biotechnology industry Interesting, challenging and varied tasks Intensive integration by a competent and supportive team Fixed employment after 6-month trial period Flexible working time design with mobile work as part of shiftwork Above-average remuneration 30 holidays + 1 special holiday for birthday Aid for occupational pensions, group accident insurance and non-taxable benefits Grant for JobRad Leasing or Jobticket Free drinks and fruit during working hours Regular team and company events Location close to the centre with very good transport connections and parking facilities JOBV1_EN