The German Pension Insurance Federation is the largest German pension insurance company and thus a cornerstone of social security in Germany. We accompany people all their lives – from start of work to retirement age. 24.2 million insured persons, 10.8 million pensioners and 3.5 million employers rely on us. For the customer service center, we are looking for an Team Leaderin Quality Management Location: Berlin-Tegel Date of entry: 01.09.2026 Application deadline: 18.08.2026 Call number: 90-008-2026 Employment: Full time (part time is possible in principle) Remuneration: E12 TV EntgO-DRV Activity As a contact person for approximately 33 million insurers and pensioners as well as numerous other external customers, the DRV Bund has the task of comprehensively consulting on issues relating to insurance, rehabilitation and pensions. The Customer Service Center (KSC), with around 1000 employees, is a service provider and first contact point for telephone, written and personal service requests from external customers. The area of specialist law/quality management supports the employees of the department in basic technical work, he supervises the nationwide consultant database and the information pool database. In addition, he is responsible for quality management for the KSC.

Leadership of the team (personal and specialist responsibility) including support of the department management Preparing, implementing and monitoring of quality management measures take a position on fundamental matters arising from quality management and preparation or Drawing opinions and submissions Editing complaints and drawing or drafting opinions related to audit notes and (visibility) audits Active application of management tools for personnel development and operational health management

Completed higher education (Diplom FH, Bachelor) or comparable degree of social security or equivalent qualification (e.g. social security specialist*in) Multiannual current professional experience and knowledge in at least one of the legal areas pension or insurance as well as its adjacent legal areas and the high level of willingness to acquire the knowledge of the respective other legal area within the framework of the qualification offers. Knowledge of personnel management and development is required. You could collect these in a leadership position or within the framework of agency activities, project work or working groups You possess leadership-relevant skills such as the targeted use of control mechanisms, prioritization & time management, factual and human decision-making capability Detectable experience and sound knowledge in building, handling and developing knowledge management systems to secure and standardise service and consulting processes Ideally multi-year practical experience in the control and monitoring of quality management and optimization projects as well as in project management With your strong communication skills, you lead your team agilely and confidently You bring a pronounced, positive mindset in terms of change processes and the ability to drive dynamic developments in quality management solution-oriented, flexible and with high motivation

With a wide range of programs, our executives are given the opportunity to strengthen their leadership tasks in everyday life and to jointly shape the future of the German Pension Insurance Confederation. Compatibility of family and profession through flexible working time models, the possibility of compensation for overtime and offers for mobile, flexible work Further information In order to occupy the position, we will have discussions with applicants who are in the narrower selection. Persons with a severe disability or persons with equal status within the meaning of § 2(2) and 3 of the SGB IX are preferably taken into account with the same suitability. We have set ourselves the goal of promoting women and are particularly pleased with women's applications. The written office is located in an area where women are underrepresented within the meaning of the Federal Equalisation Act. We welcome applications from people of all nationalities. .