Mandatory internship in the field of customer experience (m/w/d)

As a world leader in filtration, MANN+HUMMEL develops solutions for automobiles, industrial applications, clean air in interior spaces and the sustainable use of water. With team spirit and open communication culture, we are constantly working on our vision 'leadership in filtration'.

Are you excited about digital transformation and want to create first-class customer experiences at all touchpoints? Are you looking for practical experience in planning and implementing measures to increase the customer experience?

Then we invite you to become part of our team as an intern of customer experience at MANN+HUMMEL. We are looking for a motivated person who works closely with our internal teams and helps to improve and actively shape the end-to-end customer journey through various contact points and initiatives. Your challenge:

You work at the interface between market, business and technology. You help translate market requirements into technical solutions and analyze how our intelligent solutions affect different areas in the company. Support in the analysis and optimization of customer touchpoints and Pain Points across digital and physical channels. Working with the management of internal digital experience platforms (websites, catalog, eShop), e.g. by detecting and documenting requirements of internal stakeholders. Take responsibility for coordinating and implementing measures to improve customer experience. Participation in the preparation and implementation of workshops and meetings with internal stakeholders. Implementation of benchmarking, research and competitive analyses for best practices in the field of digital customer experience to support continuous development. Preparation of presentations, documentation and communication materials for internal and external purposes. Support in coordinating voting appointments and tracking between departments such as marketing, product management, sales, IT or external agencies.

Education: Immatriculated in a Bachelor's degree course in Business Administration, Digital Business, Marketing, Communication, Psychology or a comparable subject Great interest in customer-centric thinking, customer experience and digital transformation Designed analytical and organizational skills First experiences with Microsoft Office (e.g. Outlook, Excel) and project management tools (e.g. JIRA, Confluence) are advantageous Self-employed and structured working and good communication skills Language knowledge: Very good knowledge of German and English in word and writing Personality: Ability to prepare and communicate complex information and data according to target groups Creative handling of challenges, solution-oriented thinking and self-initiative in implementation Agiles Mindset, strong communication and social competence as well as team skills Affinity for current digital and technological trends

Framework conditions: Duration: ideally 6 months It is a mandatory internship within the framework of your studies Required enrollment throughout the period JOBV1_EN