Working Student (f/m/d) in Product Support

For product support, we are looking for a working student (w/m/d) at the Hamburg location for 15 hours/week.

Efficient processing of user requests with high quality standards Answering user reviews in the App Stores as well as processing and disclosure of information Treatment of reporting Quality assurance and testing Coordination and optimization of user-related processes Exchange with internal departments Written communication with customers

You are currently immatriculated at a university You draw through a digital affinity Friendly behavior in customer contact Secure German spelling and grammar Responsible work, reliability and team capacity

Respect and feedback for everything you do Flexible working hours and a steep learning curve Intensive training in varied tasks A dedicated team with flat hierarchies and space for own ideas We are a media company focused on creating content for millions of people across Europe. Our offer includes print and online publications, audio entertainment and investments in other media-related areas. With more than 500 million magazines sold per year, we are one of the largest publishers in Europe. From women's and celebrity magazines to TV magazines to food and special-interest titles: both printed and digitally publish some of the most popular media brands in Germany, Great Britain, Poland and France. At the same time, we reach over 61 million listeners every week and operate over 150 radio and podcast brands in the nine countries of Denmark, Finland, Great Britain, Ireland, Norway, Poland, Portugal, Sweden and Slovakia. As a family business in the fifth generation, we place great emphasis on future-oriented and customer-oriented actions. With great passion, our 12,000 employees develop content and services every day that enrich people's everyday lives. We want to inspire not only our readers, but also our colleagues. How? By taking responsibility with us and offering you a long-term perspective. You can also benefit from our many attractive offers: Targeted and individual trainings for your professional and personal development Good takeover opportunities after graduation Regular employee events as well as various formats to exchange networks at all levels (e.g. Breakfast @Bauer, Behind the scenes, Q&A with the GF, Health Week, etc.) Up to 30 days holiday a year A central location in Hamburg's city centre with very good transport connections (bus & train), just a few minutes walk from Mönckebergstraße Grant for the Deutschlandticket Up to five free subscriptions from your favorite magazines/magazines of Bauer Verlag (abuse for 6 weeks) Using Corporate Benefits and Wellhub A culture in which self-responsibility, teamwork and creativity are appreciated and you have scope for exciting and challenging tasks JOBV1_EN