Head of Customer Service Center (m/f/d)

Management, motivation and coordination of the 18 employees of the Customer Service Center 3 as well as their performance assessment and personnel development Implementation of the departmental objectives taking into account the strategic objectives of the Responsibility area and associated controlling and reporting Budget planning and control Development and cooperation in the portfolio strategy and its implementation Coordination of technical and commercial topics with other specialist departments of the GBG Group Participation and implementation of work and process processes and their ongoing Optimization SAP data management in the area of predefined permissions Participation Implementation of tenants Owner meetings Emergency service (in exceptional cases)

completed studies in the real estate industry (or comparable) or alternatively completed housing training, for example to the real estate businessman (m/w/d) and at least 5 years of professional experience in the real estate industry; (m/w/d) in Germany Professional experience in the housing industry or in the above-described area of responsibility Management experience or Leadership and pronounced communicative Skills as well as decision and implementation strength Finded knowledge in the BGB in particular in rental law Secure handling of MS Office applications and knowledge in SAP RE FX Entrepreneurial thinking and acting as well as a high sense of responsibility and a solution-oriented way of working Decision and implementation strength driving licence class B, own car

Safe workplace: With us you have a safe workplace, even in times of crisis. Attractive remuneration: We would like to pay professional commitment accordingly fair: we offer you an advantageous remuneration according to the collective agreement for the employees in the real estate industry with additional pension provision, asset-effective services and holiday and Christmas money. High-quality work environment: We offer a working environment that is also technically up-to-date – including individual mobile devices, ergonomic work furniture and separate lounge and communication rooms. A good team: team spirit and teamwork are essential for our success. This is why you benefit from a cooperative working atmosphere and a dedicated team that you can rely on from the beginning. In order to keep you up to date and be able to develop further, we offer you a wide range of training options, the Human Resources Development department will be happy to offer you individual offers. Work-Life Balance: We know that there are other important things next to your job. This is why we rely on a model with flexible working hours, generous holiday regulations of 30 days and mobile workplace design. For the GBG, the weekly working time is 37 hours. A meaningful task: With your work, you will help shape the future of Mannheim and enable sustainable urban development as well as a lively and diverse urban society. Stay mobile: mobile and sustainable? This goes with the VRN job ticket we pay proportionally for you. We also provide electric cars for service trips as well as e-store stations for private shops, and in front of our building you will find enough parking spaces. Fitness and health services: Healthy and fit it works better: That's why we support you with attractive offers, such as e.g. a private gym, yoga and back courses, office massages and participation in an annual corporate career. .