Senior Service Manager (m/w/d)

operational services (OS) is one of the leading ICT service providers in the German market and is regarded as a backbone of the digitization of the middle class. It is the leading agile unit of the Telekom Group in order to continuously accelerate the digital transformation in the German middle class. With over 1,000 highly qualified employees, it develops and operates state-of-the-art information systems, manages private & public cloud platforms, secures long-term 24/7 system support and the availability of critical operating processes. STELLENKENNZIFFER: 992025036HOS

Responsibility for the continuous professional and commercial support of the customer (offers, business cases, orders, projects, operation, billing, performance reporting) Responsible for the services and services provided by various production units and suppliers to customers Responsible for the profitability and profitability of medium-sized customer accounts Responsible for compliance with contractually agreed contents Control / implementation of contract extensions and service requests including all relevant votings + releases Risk management Claim management

Long-standing professional experience in service management with ideally at least four different (outsourcing) customers Proven experience in project management ITIL certification Impressive will to take responsibility in customer relationships Successfully completed studies with adequate professional experience or comparable knowledge and skills Embossed customer-oriented, entrepreneurial thinking and action, especially at decision-making/management level Professional, trustworthy and empathic appearance at CxO level German and English skills

Germany-wide mobile work Attractive salary package with participation Commercial vehicle Employer-funded training and certification A further plus is our bicycle leasing, 30 days vacation, employee-funded pensions, asset-effective services, group accident insurance for work and leisure, good transport connections and employee conditions for many products of the Deutsche Telekom Group. JOBV1_EN