Customer Service Employee (m/w/d)

DHL Express – A company that connects people! We are looking for you as an employee*in (m/w/d) customer service at our location in Monheim in an indefinite job in full time.

We offer you: You will become part of the world's most international company active in more than 220 countries and regions and is an excellent GREAT PLACE TO WORK®

Your salary package includes a regularly increasing tariff compensation (currently 2.820,57€ month) as well as a 13th salary, holiday allowance and a success-oriented bonus

In addition, you will receive great benefits such as a supplemented Germany ticket, bike leasing offers, 28 holiday days, company pensions, asset-effective services, regular prizes & draws, advice options at the PME family service and discounts at numerous companies (Corporate Benefits)

As your health is important to us, we offer you comprehensive health management, which includes health days, preventive examinations and vaccination offers.

For your work-life balance, we offer you the opportunity to work proportionally in the home office

A detailed onboarding with business and professional trainings will prepare you for your new job

Through a lively feedback culture and regular performance dialogue, we are constantly promoting you and offering you a variety of development opportunities

You land in a collegial and friendly working environment characterized by flat hierarchies and a duz culture

You can also look forward to a great team and great joint events (e.g. summer festival)

GoGreen – You become part of a company with ambitious sustainability goals and leading standards in the international logistics industry

That's what you expect: You receive customer requests via telephony, chat or mail in inbound and process them independently (1st level support)

You are the direct contact person for our business and private customers in German and English

You recognize development potentials of our customers and guide them to our sales

You also document all requests in our IT systems

If required, you will forward customer requests to other colleagues (2nd level support)

That's what distinguishes you: You bring experience in dealing with customers and have a high level of customer orientation

In addition to fluent German skills, you also have good English skills

In addition, you bring the willingness to shiftwork (at 07:00 – 19:00) and partial work on Saturday (08:00 – 14:00) with

Communication with different people will give you pleasure and you will burn to solve the concerns of our customers as best possible

You are characterized by a structured and self-responsible way of working and reliability and commitment

You are a communication-strong and open personality who likes to work in the team and always looks beyond the package edge

Interested? Then we'll get you! We look forward to meeting you and shaping the future together! At DHL Express we attach great importance to diversity and equal opportunities. We firmly believe that diversity is our strength and want to encourage people, regardless of gender, age, ethnic origin, sexual orientation, religion or worldview, disability or other features, to apply to us – because yellow is all! We look forward to your application via our online portal. If you have any questions, please contact us at bewerb.dhl@dhl.com.

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