Teammanager Service & Quality Operations (m/f/d)

As a team manager Service & Quality Operations (m/w/d), you can run a service team of around 10–15 employees professionally and disciplinaryly and ensure excellent service quality in the daily operating business. You develop and manage a future-oriented automation and AI strategy that will help you to increase efficiency, scalability and customer satisfaction sustainably. With the help of data-driven KPIs and AI-based analyses, you continuously optimize processes, performance and service quality. In close cooperation with Product, Tech, Data, Sales and Customer Success, you translate technical requirements into scalable technological solutions along the service touchpoints. In doing so, you enable your team to handle modern service technologies and advance continuous improvements. Your tasks You control and optimize service performance based on relevant KPIs (e.g. CSAT, first-act resolution, efficiency) You are responsible for the identification, analysis and prioritization of service processes for automation and standardization You organize and coordinate daily operations using automated workflows and intelligent tools You are responsible for deriving and implementing process and product improvements based on data and AI-based insights You work in close cooperation with Product, Tech, Data, Sales and Customer Success You take active stakeholder management and translate technical requirements into scalable, technological solutions. You coach and empower your team in handling AI tools, automation and new service technologies

You have completed studies or comparable training in the economic, organizational or technological environment Multiannual leadership experience in service, support or operations teams, ideally in the B2B context Experience in process optimization, automation or digital service solutions Strong analytical understanding and experience with KPIs as well as data-driven decision bases High solution orientation and affinity for new technologies, AI and continuous improvement Very good communication skills in German and English as well as safe occurrence in stakeholder management Experience in the post-sales, support or service environment of advantage

For us as a community, it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 31 days holiday + 2 extra days for Christmas and New Year Hybrid working model Occupational pension 24/7 Employee Assistance Program Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Bring your dog to the office Discounted parking, job or Germany ticket Access to the Corporate Benefits Advantage Portal Our mission Same opportunities for everyone - this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, world view, age, marital status or other characteristics. .