Head (m/w/d) Customer Service B2B

Elis is Europe's leading expert on textile services. More than 52,000 people at 440 sites in 30 countries ensure that the textile design concepts of approx. 400,000 customers run world-wide as at the lapel. A highlight of our fellow workers who deserve our respect! Our clean room business unit contributes to the development and production of all our customers, e.g. from the pharmaceutical industry, under dust and dirt-free conditions. We continue to grow – most likely together with you! We are looking for you in full time and indefinitely as Manager (m/w/d) for our location in Beelitz.

Leadership and development: Leadership, mobility and development of customer services, both in the field of external services and in the field of internal services Customer Relationship: Acquisition for the management and maintenance of our business customers (B2B), Ensuring high customer satisfaction Price negotiations: implementation of price negotiations with existing customers to secure the retirement and further development of business relations Annual discussions: Planning and implementation of annual discussions with our business customers to strengthen long-term partnerships Further development: identification of growth and optimisation potentials within existing business relationships Coordination: Close cooperation with other departments such as sales, production and logistics, in order to ensure a smooth customer service

Training: Closed commercial training or studies in the field of economics, business, branding or comparable Experience: Multi-year professional experience in customer service, ideally in the B2B sector Leadership skills: experience in the development of small teams, strong in communication and motivation Negotiating skills: Impressed ability to negotiate with business customers Customer orientation: High customer orientation and expressive service Analytical capabilities: Strong analytical capabilities and problem solving skills

Occupational pension Local social and special services such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee recommendation programme and employee rebates for various actions System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Company events We are celebrating our successes together with corporate events or monthly employee activities, such as flame-cakes or pizzas from the food truck Teamwork Experienced teamwork with flat hierarchies as well as agile working and decision methods For us of course A permanent employment contract and punctual payout! Onboarding A structured workshop programme adapted to the position