Specialist Customer Service OE (m/f/d)

Execution and delivery of incoming delivery calls (especially via EDI) in SAP for our top car manufacturers is the main component of your tasks You take over the coordination and optimization of loading dates and order quantities in close coordination with the Sales, Logistics and Material Planning departments In addition, the independent processing of returns, as well as the collection, tracking and final clarification of customer complaints is part of your task You manage the support and monitoring of the supplier-relevant portals and platforms of our automotive customers You are the main partner for the disposition and ordering of load carriers, including the execution of evaluations and inventory in this area You are responsible for the initiation, creation and optimization of cross-departmental processes and the preparation of the associated process documentation In addition, you will be able to actively participate in national and EMEA-wide projects and to help shape them and also take part in responsibility. The monthly creation, analysis and reporting of relevant KPIs (Key Performance Indicators) to the template for management are also responsible for you

You have a successfully completed commercial vocational training (e.g. as a forwarding, industrial or foreign trade merchant/wife) An additional qualification (e.g. specialist for freight transport and logistics) is advantageous At least 6-8 years of relevant professional experience in the fields of shipping, order processing and logistics, ideally with sound expertise in the automotive sector SAP is not a foreign word for you and you bring very good and practice-proven user knowledge, as well as a routined handling of MS Office (especially Excel and PowerPoint) Their mode of operation is structured, proactive and well organized with the ability to keep an overview in a complex and dynamic environment You bring a high level of responsibility, reliability and commitment. A precise operation and a pronounced Own responsibility is essential. You are characterized by a strong service and customer orientation as well as a high team capability You have knowledge of German and English in word and writing

WeWorkFlex: flexible working time model, mobile work in Germany and Co. – we rely on a balanced work-life balance! Our hybrid working model allows you to create a balanced mix of home office and office days, and you can also make your working day and place flexible in consultation with your team.

WeConnect: As a globally active company, we place a great deal of emphasis on team- and multi-site communication measures such as virtual Town Hall & Fishbowl meetings and our WeConnect platform. All employees are always informed about group news, success projects and current actions.

WeLearnAcademy: Depending on the motto ''You never learn from'' we offer our employees numerous training, training and workshop offers and thus secure their professional development.

WeMove: The welfare of our employees is our heart. Whether individual bike leasing or regular sporting activities & events – we always stay in motion and take care of their health.

CorporateBenefits: By participating in our Corporate Benefits program, you benefit from attractive employee offers and discounts.

UnserPlus: 30 days vacation, holiday and Christmas money, bonus payments, free parking, job ticket, asset-effective services, company pensions and accident insurance – we also secure you.

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