DATRON AG | Germany | 64xxx Ober-Ramstadt | Permanent position | Full time / Home office | Published since: 15.06.2026 on stepstone.de
Employee Service Hotline (m/f/d)
DATRON AG is a listed, internationally successful high-tech company from Ober-Ramstadt near Darmstadt. DATRON develops, produces and sells innovative milling machines, in particular for the high-performance machining of aluminum and composite materials, high-quality milling tools and metering machines for industrial sealing and adhesive applications. Through the latest technologies, guaranteed by numerous patents and the integration into an extensive customer care service package, DATRON offers unique solutions Made in Germany for customers all over the world. You don't want boring support from the bar, but you want to solve real technical challenges? You are pleased to analyze technical disturbances and to find fast, sustainable solutions together with our customers? Then you're right with us. Strengthen our service team at the hotline and make sure that our customers remain operational even when technically demanding.
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Technical support of our customers by phone and remote access (hotline) in case of malfunctions, queries and application problems Analysis of fault images and execution of remote diagnostics and detection of technical disturbances Development and mediation of practical solutions in the after-sales sector Coordination, planning and operational control of our service technicians Support in escalation cases and ensuring fast and customer-oriented solution finding Documentation and solution finding of all support requests in the ticket system
Successfully completed technical training, e.g. as an industrial or machining mechanic, mechatronic, CNC milling machine, tool mechanic, precision mechanics, service technician or comparable qualification, also motivated cross-comers are welcome Experience in handling CNC-controlled machines and in the systematic fault diagnosis of control and machine faults Ability to structured analysis of error images using log data, messages and process parameters Methodological and solution-oriented limitation of technical disturbances (mechanics, control, software, operation) Embossed analytical skills and a structured and independent working High problem solving competence and technical understanding Safe handling of technical documentation, schematics and manuals Process and quality-oriented thinking as well as a pronounced service idea
Exciting customer orders from middle to high-tech industry Stability & innovation including intensive and individual incorporation Collaborative working atmosphere and team feeling 31 Holiday days (at a 5-day week) + 2 additional free days (Heiligabend & New Year's Eve) Modern working environment with ergonomic workstation Occupancy, Business Bike, Fitness room use, Table stool Childcare allowance
Location
 | DATRON AG | |
| 64372 Ober-Ramstadt | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad