Versandhaus Walz GmbH | Germany | 88xxx Bad Waldsee | Permanent position | Part time - flexible / Full time / Home office | Published since: 23.12.2025 on stepstone.de
Clerk Contact Center Service Provider (m/f/d)
The dispatch house Walz is a leading multi-channel company in Europe with the sales brands baby-walz, the modern housewife and walzvital. A wide audience is addressed through the various brands and the large range. We rely on innovative ideas and responsible people. As diverse and interesting as our products are also the possibilities for the rolling family. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Creating/providing training documents for all departments in the Customer Service area and corresponding external service providers Training of new employees internally and external service providers Testing of the state of knowledge of agents and acceptance Examination of the quality of conversation recordings with the service providers Support for all service providers in German also in French Regular conferences with the DL on quality, possibly Service provider visits User requirements for agents/service providers DACH Phone on all lines Creation of help image entries and Windows, forward incorrect article requests Editing bug lists in the system MailPlus, care and evaluation Exchange with other specialist departments for the quality optimization of agents Quality management e-mail processing service provider
Completed commercial vocational training MailPlus knowledge PC identifiers (Word, Excel, Lotus Notes) Good machine writing skills Reliability, flexible working time Service and customer-oriented thinking Self-employed and conscientious work Kindness Good ways of handling and team spirit
Shipping costs Bad Waldsee Full time 30 days holiday per year 37.5 hours per week Possibility of mobile work (40%) Employee-friendly sliding time control Holiday and Christmas money Compatibility of work and family by the company's own childcare Employee discount for our different ranges and cooperation partners Occupational pensions & occupational disability insurance Food grants for our internal canteen Business bike and free company parking Opportunities for professional and personal development ♪ we are whales
Location
 | Versandhaus Walz GmbH | |
| Steinstr. 28, 88339 Bad Waldsee | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad