Employee Arbitration Board (m/f/d)

Learn how easy it is to grow your career at the BSH Home Appliances Group: As a leading manufacturer of home appliances and first-class solutions, we promote the commitment and openness of our employees. With our global brands Bosch, Siemens, Gaggenau and Neff, as well as our local brands, our focus is clearly on innovation. This applies not only to our products, but also to the way we work together, exchange ideas and organize our teams. Each individual is asked to make his personal contribution to our success. Join us on this path and give your career a home. Projektmanager (m/w/d) BSH Hausgeräte GmbH | Full time / part time | Munich

You like to work structured, keep track of complex processes and communicate safely with different contacts? Then become part of our team! Final processing and assessment of customer complaints as the highest escalation instance in customer service Independent decision on cunning, equipment exchange, conversion and other customer-oriented special measures Written and telephone response to complex complaint cases and explanation of service processes Coordination with regional managers and masters, sales and product division managers and accounting for the clarification of the facts Processing of particularly critical cases escalated by management or our parent companies

Completed kfm. Training, ideally professional training (specialist, master) and multiannual relevant professional experience (in customer service) Intensive knowledge of customer service processes in Germany and a strong understanding of customer needs Expressed legal understanding of the relevant laws, e.g. in warranty and contract law High solution and customer orientation combined with communication strength, empathy and diplomatic skills German language skills (mother language level) as well as fluent English knowledge in word and writing

comprehensive training and training opportunities attractive occupational pensions and modern health services