Senior Systemadministrator - 2nd & 3rd Level Support / M365 (m/f/d)

You accept enquiries by phone and e-mail and process them in our ticket system As the first contact person of our customers is a friendly appearance even in stressful situations for you everyday life The prioritization, qualification, classification and documentation in tickets are also routine for you. You always have an overview of open tickets and follow them across departments up to the solution You perform tasks in the field of user management, authorization assignment and support in remote installation of applications You support the 2nd level support with first error analysis and data processing

You have a training in IT (e.g. as a specialist informant:in) or bring at least five years of relevant professional experience in system administration. You can safely move in the Microsoft world (M365, Client/Server systems, Active Directory) and have experience with virtualization solutions such as VMware or Hyper-V. You bring a good foundation in the fields of network technology, firewall management (e.g. with Sophos) and backup solutions (e.g. with Veeam). Even if it gets hectic, you keep a cool head, work structured and find pragmatic solutions for technical challenges. You have good German skills (C1 level) to support our customers as much as possible.

The respect that combines: a collegial corporate culture in an established and stable company. A corporate culture that moves: communication at eye level and the will to make something positive through changes. Offers that are of course: Our employees use free fruit baskets, water dispensers and the full coffee machine. The flexibility that enthuses: In order for privates not to be too short, we support flexible working hours and 27 holiday days a year, which increase to 30 days. Benefits that secure: Through our occupational retirement provision, we ensure the health and safety of our employees. The feel-good factor that unites: We organize annual Christmas celebrations, summer parties, after-work parties for our employees and also spontaneously throw the barbecue. All offices are modernly furnished and air conditioned. .