(Senior) Product Manager Customer Care & Customer Experience (m/w/d)

For us, “Let's Go!” is not just a slogan, but an attitude. We love technology and we want to inspire. We have fun and we want to inspire. Our customers and our team. That's why we are looking for people who share this spirit with us. People with passion. They are looking forward to shaping the shopping experience of the future together with 50,000 employees throughout Europe. For us “Let's Go!” is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe. Owning the strategic direction of the Customer Care and CX product Managing complexities from multiple delivery teams and stakeholders Leading the translation of business goals into ambitiouss on a complex level Evaluating customer insights to guide product development Communicating objectives and roadmap areas for complex products Acting as a span breaker to ensure effective communication flow across teams Ensuring effective discovery and delivery processes within complex products Managing expectations and stakeholder relationships at a senior business level

Expertise in managing complex products at a strategic level Experience in fostering a transparent and trust-based work environment Strong management skills with the ability to exemplify company values Competence in providing constructive feedback and support Capability to plan and execute strategies within a 1–3-year horizon, with flexibility for tactical adjustments over shorter periods

International teams & exciting tasks 30 days vacation & company pension plan Employees discount & Fitness Collaborations Training & Education Open corporate culture & teamwork Mobile work (50/50) JOBV1_EN