Specialist Coach in the Business Customers DKB Business Hub - Account Opening & Account Deletion (m/f/d)

Your contribution to the Tech service provider As a specialist coach at the Service Hub Business Customers (DKB Business) you accompany and coach employees in the daily business around the account opening and account cancellation of business customers.

Based on quantitative KPIs and qualitative quality indicators, you analyze performance, guide development needs in close cooperation with the team management and implement targeted coaching and training measures to continuously increase service quality, efficiency and digital competence.

Your focus Coaching & Performance You accompany employees professionally and methodically in the daily business, give structured feedback and specifically support the further development of quantitative and qualitative performance. KPI-based control & optimization You use relevant key figures to analyze performance, quality and productivity, identify optimization potentials and guide specific measures to improve process and performance. Professional support in business customer service You are a contact person for professional issues concerning account opening, account management and account cancellation of business customers and assists in the safe processing of regulatory requirements. Training & change management You plan and carry out practical coaching and training and accompany teams in professional, process and organizational changes. Digitalization & Technology You bring your technological understanding - especially in the handling of digital processes, automation and AI-based systems - and actively participate in the further development of our services.

That's what you bring Analytical strength and KPI confession, ideally in controlling service and performance indicators Experience in the business customer segment, e.g. in account opening/leading, account cancellation and regulatory issues (KYC, authorisations etc.) Excellent coaching and feedback skills as well as pleasure in the development of employees Communication strength and empathy in dealing with teams and stakeholders First leadership experience or experience in coordinating/technical roles Technological understanding, in particular for digital and AI-based applications in customer service Willingness to change and enthusiasm to win teams for new ways We appreciate a working environment of diversity based on justice and mutual respect. We look forward to all applicants regardless of nationality(s), ethnic and social origin, religions, sexual orientation and gender identity, age or gender, and people with disabilities.

Look forward to: flexible and mobile work - temporarily also in EU countries exciting and diverse tasks with great team spirit Training and future-relevant qualification individual development and career paths 30+ holiday days Duz culture/ no dress code Offers for staying healthy Driving allowance (ÖPNV), JobRad or Pluxee Benefits Card Extras such as asset-effective benefits